80%Graduation Rate

At each United States program, dedicated staff members work with students to ensure they reach graduation.

25,250Students Graduated

Across the globe, tens of thousands of students have graduated from Generation programs.

73%High Retention

of Generation USA graduates remain in the same job one year after placement.

Free!No Cost Training

Generation programs are free for students, and many offer paid stipends.

The Bold, New City of the South

Jacksonville has a bright future on the horizon. But the bold, new city of the south won't reach its full potential until Jacksonville's young adults are able to connect with meaningful careers. Generation began partnering with Jacksonville employers and community organizations in 2016. Today, the Jacksonville Generation team leads three training programs: a customer care agent program focused on preparing students for retail careers, a customer service supervisor program for current customer service workers who are looking to advance their careers, and an IT help desk technician program that helps students launch a career in IT.

Programs available in Jacksonville

Customer Care

Program length: 5 Weeks Part-Time

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IT Help Desk Technician

Program length: 11 Weeks Full-Time

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Customer Service Supervisor

Program length: 6 weeks Part-Time

Learn more

Meet the Jacksonville team

Tiakish M. Barnes headshot

Tiakish M. Barnes

Mentor-Customer Service Supervisor
Jonathan Bishop headshot

Jonathan Bishop

Business Development Manager
Kabreel McEachin Campbell headshot

Kabreel McEachin Campbell

Employment Placement Specialist
John H. Downs headshot

John H. Downs

Veronica Olesen headshot

Veronica Olesen

Program Coordinator-IT
Linnette M. Ostos-Cordoba headshot

Linnette M. Ostos-Cordoba

Tilynn M. Parks headshot

Tilynn M. Parks

Recruitment and Alumni Outreach Associate
Lauren Pfanenstiel headshot

Lauren Pfanenstiel

Program Coordinator-Customer Care
Latisha D. Reeves Henry headshot

Latisha D. Reeves Henry

Instructor-Customer Care
Regina Roberts headshot

Regina Roberts

Program Coordinator-IT
Christopher Rick headshot

Christopher Rick

Mitchell Taylor headshot

Mitchell Taylor

Tech Support Associate
Stacey Smith headshot

Stacey Smith

Denisha Williams headshot

Denisha Williams

Instructor-Customer Service Supervisor
Travis Williams headshot

Travis Williams

Development Specialist
Kwanza Yates headshot

Kwanza Yates

Recruitment Coordinator
Maya Francis headshot

Maya Francis

CLIMB Community Coordinator

How it works


Fill out your application

Professional mentors will guide you every step of the way. And Generation will give you the practical support you need to succeed.


Attend a program

Our cutting-edge programs help you master technical skills through hands-on practice, using the same technology you’ll find in real workplaces.


Get placed in a job

More than 84% of our graduates find rewarding, full-time work within 90 days of completing our programs. You can do the same.