Kick Start Your Technology Career Today


Join our free, fully online 12-week program to jump-start your career in tech as a IT Support Specialist.

As part of the Verizon Skill Forward Initiative, Generation USA offers you the opportunity to learn all you need to be successful in a long-term career – from the technical knowledge to the soft skills that will help you achieve your potential.

After completing the program and taking the exam, you will earn your industry-recognized CompTIA A+ certification. After the program, graduates have the opportunity to explore different learning outcomes like apprenticeships, internships, continuing education, or full-time employment.

This program is part of our Training Accelerator programs. Learn more about the admissions process and support benefits here.



12 Weeks

Monday - Friday, 9AM-5PM

Course Level

This program is designed for beginners.


CompTIA A+, Google IT Support Certificate

Upcoming Program

March 8, 2023

Application Due By February 22


Program Start Date: National IT Support Specialist
February 08, 2023
Program Start Date: National IT Support Specialist
March 08, 2023

What does an IT Support Specialist Do?

The hero of any office, the IT Support Specialist keeps technology running smoothly so that businesses can get the job done. As an IT Support Specialist, you’ll turn technology frustrations into solutions, identifying issues and troubleshooting when one of your colleagues is having technology problems.

Is this program right for you?

Take our Quiz

The Soft Skills

In every job, there are key skills that will help you be successful. We’ll help you learn:

Behavioral Skills


You adjust your plans and actions based on changing needs and circumstances.


You are able to convey your message clearly to different types of people using a variety of tools to receive and spread information.


You communicate with your team, ask for help when you need it, and offer them support.

Customer Service

You focus on the customer’s needs and deliver an excellent customer experience.


Growth Mindset

You believe you can learn and improve over time with practice.


You do not give up in the face of challenges or after you have made a mistake.

Personal Responsibility

You take ownership over your work and decisions. You work hard, keep commitments, and don’t make excuses.

Future Orientation

You set goals for the future, understand how your actions will help you achieve them, and frequently check your progress.

The Technical Knowledge

Our IT Support Specialist (ITSS) program is designed to equip learners with the skillsets and expertise they need to succeed:

Introduction to Role

In this section, you will be introduced to:

  • Effective workplace communication and collaboration
  • How to stay up-to-date with technology trends
  • Problem-Solving
  • Note Taking and Documentation

Technical Support Fundamentals

In this section, you will cover:

  • Hardware
  • Operating Systems
  • Networking
  • Software
  • Troubleshooting

IT Security

In this section, you will study:

  • Security Threats
  • Cryptology
  • Authentication Services
  • Securing Networks
  • System Hardening

Computer Networking Essentials

In this section, you will study:

  • The Network Layer
  • The Transport and Application Layers
  • Networking Services
  • Connecting to the Internet
  • Troubleshooting and the Future of Networking

Operating Systems Fundamentals

In this section, you will be introduced to and learn:

  • Navigating the System
  • Users and Permissions
  • Package and Software Management
  • Filesystems
  • Process Management
  • Operating Systems in Practice

IT Infrastructure Services

In this section, you will learn:

  • Network and Infrastructure Services
  • Software and Platform Services
  • Directory Services
  • Data Recovery & Backups

The Learning Process

Online Instruction

Introduction to new topics will be covered by instructors and teaching assistants. They will cover topics through a combination of lecture and live coding.

Mentored Exercises

Apply your understanding of these new topics by doing - but don't worry, you'll have access to instructors and teaching assistants if/when you need guidance. On average, 75% of our programs are practice vs. instruction.

Real-World Experience

What good is all this knowledge if you can't apply it? By the end of this program, you will be prepared to complete the CompTIA A+ and Google IT Support Certifications.

Materials to Keep Going

Whether you continue your journey with self-study, or take the next steps to pursue a career in web development, we'll give you personalized guidance on how to continue after graduation.

Your Day at a Glance

Schedule Overview

You will participate in several different types of instructional sessions throughout your program that are tailored to help you succeed in work and in life.

National JWD Sample Schedule

Start Your Generation Journey Today

What You’ll Need To Start

When you apply to Generation, you join a community of fellow learners, educators and advisors who are there to cheer you on from the application process through graduation and beyond.

View our application process

Learner Testimonials

Generation has meant an opportunity for change for me with a positive trajectory towards a career in IT. For the first time, I feel confident that I will make it in this field, and I am willing to do what it takes. Generation has enabled me to meet all types of interesting people, including staff members, whom I hope to have lifelong friendships with and cheer on their successes.

Aziza Johnson

IT Support Specialist, Memphis Cohort