Build your skills in computer-user and network support—and unlock your career.

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In the technology sector, Generation trains you for computer-user support and network support roles—well-paid jobs with strong career pathways. After completing the program and taking the exam, you will have your CompTIA Fundamentals & A+ certifications. These industry-recognized credentials provide you with the skills to quickly progress in a technology career.

This program is presented in partnership with TechHire at Miami Dade College.

Presented in partnership with MDC Logo

Ready to get started?

  1. 15 minutes 1


    Apply online for the Miami IT help desk technician program. Sign Up

  2. 15 minutes 2

    Phone Interview

    Get excited! We'll help you to help you on your journey. Program staff will contact you soon after receiving your application.

  3. 30 minutes 3

    In-Person Interview

    Our team wants to support you and connect you to resources that will help you focus on learning. We will use this time to learn about your living situation, background, and child care needs. We'll also go over the program requirements, times, and dates of class.

  4. 1-2 hours 4


    You'll meet the program staff and receive your program handbook. The team will help you understand what will happen over the course of the program and you'll participate in fun icebreakers!

  5. 5

    Class begins!

    Every day, you'll learn new skills to help you advance your career.

Program Length

12 Weeks


Monday-Friday, 9:00 AM to 3:00 PM


Certificate Icon

CompTIA A+


  • Have earned a high school diploma or GED
  • Be a resident of Miami-Dade county
  • Be between 18-29 years old
  • Be currently unemployed or underemployed (less than 40 hours per week)
  • Pass a background check


Questions? Reach Out!

Program staff look forward to hearing from you.

Call: 786.445.0028

MDC North Campus
11380 NW 27th Ave.
Miami, FL 33167

What is an IT Help Desk Technician?

The hero of any office, the IT help desk technician keeps technology running smoothly so that businesses can get the job done. As a help desk technician, you'll turn technology frustrations into solutions, identifying issues and troubleshooting when one of your colleagues is having technology problems. In addition to communication and teamwork skills, you'll graduate from Generation with a CompTIA A+ certification that will make you a valued member of any IT team.

Skills Earned

Technical Skills

We'll help you learn the technical skills with lots of hands-on, interactive sessions. By the end, you'll know how to:

  • Set up equipment
  • Install hardware and software
  • Update technology for a large office
  • Plan for responding to technology issues

Behavior & Mindsets

In every job, there are key skills that will help you be successful. We'll help you learn how to:

  • Work on a team
  • Face new challenges
  • Set career goals
  • Solve problems
  • Communicate effectively
  • Adapt to new situations

Leadership Opportunity: Become a Cohort Leader

During the second week of class, all students, mentors and instructors vote to select a Cohort Leader who will foster community among students and work closely with the city’s Alumni Ambassadors. Cohort Leaders represent Generation behaviors, skills, and mindsets. This person exhibits a high-level of professionalism, engagement with instructional content, and a strong interest in building relationships with fellow classmates. The voluntary Cohort Leader position provides a pathway to becoming an Alumni Ambassador. This position also provides visibility to partners and employers, as well, as national recognition, opportunities and involvement with Generation at a local and national level.

What your journey will look like

  • 1

    Step 1

    Complete an application.
  • 2

    Step 2

    Complete Generation's orientation process with Generation staff. Together, we'll make sure you're ready to begin class with the resources you need to succeed.
  • 3

    Step 3

    Begin your program. Complete all assigned homework and come to class each day ready to learn and engage with your cohort and your instructor.
  • 4

    Step 4

    As training progresses, you'll work with the Generation team on mock interviews and perfecting your resume.
  • 5

    Step 5

    Graduate and celebrate your achievement with your friends and family. Generation staff will work with you as you apply for jobs and interview with Generation employer partners.
  • 6

    Step 6

    Continue to advance your career. Share your successes with the Generation team and stay connected with Generation.

How we prepare you

In a world of employment programs, Generation takes a different approach to help you succeed. Generation instructors and mentors get to know each student and are there with resources, tools, and information if a student encounters a barrier.


The instructors and mentors at Generation aren't just teachers, they're coaches who stand by their students through successes and challenges.

Resume Building

The right resume can open the door to new career opportunities. Generation students learn how to create a resume that showcases their skills and experiences.

Interview Rehearsal

By conducting mock interviews, then providing real-time feedback and coaching, the Generation team ensures that all graduates feel confident and prepared to interview.

Ongoing Support

After graduation, mentors and instructors continue to check in with alums, providing support with the job search and advice for continued success.

Ongoing benefits of Generation

A Trusted Network

Continued contact with the alumni network


Events and workshops to help you keep growing

Give Back

Become a mentor to help others


Troubleshoot your job challenges