Build your skills in computer-user and network support—and unlock your career.Apply Now!
In the technology sector, Generation trains you for computer-user support and network support roles—well-paid jobs with strong career pathways. After completing the program and taking the exam, you will have your CompTIA Fundamentals & A+ certifications. These industry-recognized credentials provide you with the skills to quickly progress in a technology career.
Questions? Reach Out!
Program staff look forward to hearing from you.
Call: 305-237-7809The Idea Center at Miami Dade College
315 N.E. Second Ave
Building 8, 5th Floor
Miami, FL 33132
What is an IT Help Desk Technician?
The hero of any office, the IT help desk technician keeps technology running smoothly so that businesses can get the job done. As a help desk technician, you'll turn technology frustrations into solutions, identifying issues and troubleshooting when one of your colleagues is having technology problems. In addition to communication and teamwork skills, you'll graduate from Generation with a CompTIA A+ certification that will make you a valued member of any IT team.
We'll help you learn the technical skills with lots of hands-on, interactive sessions. By the end, you'll know how to:
- Set up equipment
- Install hardware and software
- Update technology for a large office
- Plan for responding to technology issues
Behavior & Mindsets
In every job, there are key skills that will help you be successful. We'll help you learn how to:
- Work on a team
- Face new challenges
- Set career goals
- Solve problems
- Communicate effectively
- Adapt to new situations
What your journey will look like
Step 1Complete an application.
Step 2Complete Generation's orientation process with Generation staff. Together, we'll make sure you're ready to begin class with the resources you need to succeed.
Step 3Begin your program. Complete all assigned homework and come to class each day ready to learn and engage with your cohort and your instructor.
Step 4As training progresses, you'll work with the Generation team on mock interviews and perfecting your resume.
Step 5Graduate and celebrate your achievement with your friends and family. Generation staff will work with you as you apply for jobs and interview with Generation employer partners.
Step 6Continue to advance your career. Share your successes with the Generation team and stay connected with Generation.
How we prepare you
In a world of employment programs, Generation takes a different approach to help you succeed. Generation instructors and mentors get to know each student and are there with resources, tools, and information if a student encounters a barrier.
The instructors and mentors at Generation aren't just teachers, they're coaches who stand by their students through successes and challenges.
The right resume can open the door to new career opportunities. Generation students learn how to create a resume that showcases their skills and experiences.
By conducting mock interviews, then providing real-time feedback and coaching, the Generation team ensures that all graduates feel confident and prepared to interview.
After graduation, mentors and instructors continue to check in with alums, providing support with the job search and advice for continued success.
Ongoing benefits of Generation
A Trusted Network
Continued contact with the alumni network
Events and workshops to help you keep growing
Become a mentor to help others
Troubleshoot your job challenges