Build your skills in computer-user and network support—and unlock your career.

Apply Now!

In the technology sector, Generation trains you for computer-user support and network support roles—well-paid jobs with strong career pathways. After completing the program and taking the exam, you will have your CompTIA Fundamentals & A+ certifications. These industry-recognized credentials provide you with the skills to quickly progress in a technology career.

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Ready to get started?

  1. 15 minutes 1

    Apply!

    Apply online for the Jacksonville IT help desk technician program. Apply Now!

  2. 20 minutes 2

    Phone Interview

    Get excited! We'll help you on your journey. Generation will contact you within 1-2 days of receiving your application.

  3. 1-2 hours 3

    Orientation

    Meet the instructor, program coordinator, and mentor. You'll receive the program handbook and fill out enrollment forms. During this time, you'll complete the TABE Assessment and your background check will be submitted. The Generation team will help you understand what will happen over the course of the program and you'll participate in fun icebreakers!

  4. 4

    Class begins!

    Every day, you'll learn new skills to help you advance your career.

Program Length

11 Weeks

Full-Time


Certification

CompTIA A+



Requirements

  • Have earned a high school diploma or GED
  • Be 18 years or older at the start of the program
  • Be currently unemployed or underemployed (less than 40 hours per week)
  • Be authorized to work in the US
  • Must have barrier to employment
  • Be able to pass background check

Location

Where our graduates work

  • Convergys Logo
  • Lumbee Group Logo
  • Crossview Mortgage Logo

What is an IT Help Desk Technician?

The hero of any office, the IT help desk technician keeps technology running smoothly so that businesses can get the job done. As a help desk technician, you'll turn technology frustrations into solutions, identifying issues and troubleshooting when one of your colleagues is having technology problems. In addition to communication and teamwork skills, you'll graduate from Generation with a CompTIA A+ certification that will make you a valued member of any IT team.

Skills Earned

Technical Skills


We'll help you learn the technical skills with lots of hands-on, interactive sessions. By the end, you'll know to:

  • Set up equipment
  • Install hardware and software
  • Update technology for a team
  • Plan for responding to technology issues

Behavior & Mindsets


In every job, there are key skills that will help you be successful. We'll help you learn how to:

  • Plan for responding to technology issues
  • Face new challenges
  • Set career goals
  • Solve problems
  • Communicate effectively
  • Adapt to new situations

What your journey will look like

  • 1

    Step 1

    Complete an application.
  • 2

    Step 2

    Complete Generation's orientation process with Generation staff. Together, we'll make sure you're ready to begin class with the resources you need to succeed.
  • 3

    Step 3

    Begin your training. Complete all assigned homework and come to class each day ready to learn and engage with your cohort and your instructor.
  • 4

    Step 4

    As training progresses, you'll work with the Generation team on mock interviews and perfecting your resume.
  • 5

    Step 5

    Graduate and celebrate your achievement with your friends and family.
  • 6

    Step 6

    Continue to advance your career in the retail or service industry. Share your successes with the Generation team and stay connected with Generation.

How we prepare you

In a world of job training programs, Generation takes a different approach to help you succeed. Generation instructors and mentors get to know each student and are there with resources, tools, and information if a student encounters a barrier.

Coaching

The instructors and mentors at Generation aren't just teachers, they're coaches who stand by their students through successes and challenges.

Resume Building

The right resume can open the door to new career opportunities. Generation students learn how to create a resume that showcases their skills and experiences.

Interview Rehearsal

By conducting mock interviews, then providing real-time feedback and coaching, the Generation team ensures that all graduates feel confident and prepared to interview.

Ongoing Support

After graduation, mentors and instructors continue to check in with alums, providing support with the job search and advice for continued success.

Ongoing benefits of Generation

A Trusted Network

Continued contact with the Generation graduate network

Events

Events and workshops to help you keep growing

Give Back

Become a mentor to help others

Support

Troubleshoot your job challenges

Questions? Reach Out!

The Generation team looks forward to hearing from you and sharing how Generation can help you reach your goals.

Call: 904-428-4428

Weaver Center for Community Outreach
616 A Philip Randolph Blvd.
Jacksonville, FL
32202