BUILD YOUR SKILLS AND LAUNCH A NEW CAREER IN TECHNOLOGY.

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Our free program offers you the opportunity to learn all you need to be successful as an IT Help Desk Technician  – from the technical knowledge of software and hardware to the job application and interview skills that will help you get the job you want.

After completing the program and taking the exam, you will earn your industry-recognized CompTIA Fundamentals & A+ certifications.

This program is open to students age 18 and older. Students age 40 and older will receive specialized mentoring and support through ReGeneration. ReGeneration is presented in collaboration with AARP Foundation and is made possible by the support of the U.S. Department of Labor.

Program Length

11 Weeks

Full-Time

Presented in partnership with CareerSource Logo AARP Foundation Logo
ReGeneration Logo This program is also open to experienced workers, 40 years of age and older.

Ready to get started?

  1. 15 minutes 1

    Apply!

    Apply online for the IT Help Desk Technician program.

    Sign Up

  2. 20 minutes 2

    Phone Interview

    Staff members will contact you within 1-2 days of receiving your application to learn more about your career goals and interests.

  3. 1-2 hours 3

    Orientation

    During orientation, staff members will discuss how the program works, and you’ll receive the program handbook and schedule. You will complete the TABE Assessment and your background check will be submitted. Finally, you’ll get to know your instructors, mentors, and the other students in the class.

  4. 4

    Class begins!

    Every day, you'll learn new skills to help you advance your career.


Certification

Certificate Icon

CompTIA A+



Requirements

  • Have earned a high school diploma or GED
  • Be 18 years or older at the start of the program
  • Be currently unemployed or underemployed (less than 40 hours per week)
  • Be authorized to work in the US
  • Must have barrier to employment
  • Be able to pass background check

Location

Questions? Reach Out!

We look forward to hearing from you and helping you get started.

Call: 904-299-5894

320 East Adams Street
Jacksonville, FL 32202
Featured Video

USA Technology Program

In the technology sector, Generation trains you for computer-user support and network support roles—well-paid, middle-skills jobs with strong career pathways. After completing the program and taking the exam, you will have your CompTIA A+ certification. These industry-recognized credentials provide you with the skills to quickly progress in a technology career in one of multiple sectors.

Where our graduates work

  • Convergys Logo
  • Lumbee Group Logo
  • Crossview Mortgage Logo

What is an IT Help Desk Technician?

The hero of any office, the IT help desk technician keeps technology running smoothly so that businesses can get the job done. As a help desk technician, you'll turn technology frustrations into solutions, identifying issues and troubleshooting when one of your colleagues is having technology problems. In addition to communication and teamwork skills, you'll graduate from Generation with a CompTIA A+ certification that will make you a valued member of any IT team.

ReGeneration was funded by a grant awarded by the U.S. Department of Labor’s Employment and Training Administration. The product was created by the recipient and does not necessarily reflect the official position of the U.S. Department of Labor. The Department of Labor makes no guarantees, warranties, or assurances of any kind, express or implied, with respect to such information, including any information on linked sites and including, but not limited to, accuracy of the information or its completeness, timeliness, usefulness, adequacy, continued availability, or ownership. This product is copyrighted by the institution that created it.

Story

Taneeisha | Jacksonville

In March of 2017, Taneeisha was living and working at a telecommunications company as technical support for sales agents in Columbia, South Carolina when she heard about Generation through an online ad.

Read story

Skills Earned

Technical Skills


We'll help you learn the technical skills with lots of hands-on, interactive sessions. By the end, you'll know to:

  • Set up equipment
  • Install hardware and software
  • Update technology for a team
  • Plan for responding to technology issues

Behavior & Mindsets


In every job, there are key skills that will help you be successful. We'll help you learn how to:

  • Face new challenges
  • Set career goals
  • Solve problems
  • Communicate effectively
  • Adapt to new situations

Leadership Opportunity: Become a Cohort Leader

During the second week of class, all students, mentors and instructors vote to select a Cohort Leader who will foster community among students and work closely with the city’s Alumni Ambassadors. Cohort Leaders represent Generation behaviors, skills, and mindsets. This person exhibits a high-level of professionalism, engagement with instructional content, and a strong interest in building relationships with fellow classmates. The voluntary Cohort Leader position provides a pathway to becoming an Alumni Ambassador. This position also provides visibility to partners and employers, as well, as national recognition, opportunities and involvement with Generation at a local and national level.

What your journey will look like

  • 1

    Step 1

    Complete an application.
  • 2

    Step 2

    Complete the orientation process with program staff. They will show you how the program works, and you’ll get the program handbook and schedule so that you are ready to begin class.
  • 3

    Step 3

    Begin your training. Complete all assignments and come to class each day ready to learn and engage with your fellow students and your instructor.
  • 4

    Step 4

    As training progresses, you'll work with the program staff on mock interviews and perfecting your resume.
  • 5

    Step 5

    Apply for and interview for jobs in the IT field. Celebrate graduation, with your family and friends.
  • 6

    Step 6

    Begin your new career and share your successes with the program staff and your fellow alumni.

How We Prepare You

This is more than job training. It's an opportunity to learn alongside your peers and apply your workplace experience as you prepare for a career transition.

Coaching

The instructors and program staff are there to support you. They will use real-world scenarios to teach you new skills and concepts, and will give you opportunities to practice in a supportive environment.

Resume Building

The right resume is key when you're beginning a career in a new field. No matter what job experience you bring to the program, you'll learn how to adapt your current resume to showcase all of your skills.

Interview Rehearsal

By conducting mock interviews and hosting sessions focused on the job search, program staff will help you develop your confidence.

Ongoing Support

After graduation, program staff continue to follow up with you and your fellow alumni, providing support with the job search and advice for continued success.

Ongoing benefits of Generation

A Trusted Network

Continued contact with the alumni network

Events

Events and workshops to help you keep growing

Give Back

Become a mentor to help others

Support

Troubleshoot your job challenges