BUILD YOUR SKILLS AND LAUNCH A NEW CAREER IN TECHNOLOGY.Apply Now!
Our free program offers you the opportunity to learn all you need to be successful as an IT Help Desk Technician – from the technical knowledge of software and hardware to the job application and interview skills that will help you get the job you want.
After completing the program and taking the exam, you will earn your industry-recognized CompTIA Fundamentals & A+ certifications.
This program is open to students age 18 and older. Students age 40 and older will receive specialized mentoring and support through ReGeneration. ReGeneration is presented in collaboration with AARP Foundation and is made possible by the support of the U.S. Department of Labor.
Questions? Reach Out!
We look forward to hearing from you and helping you get started.
Call: 904-428-4428320 East Adams Street
Jacksonville, FL 32202
USA Technology Program
In the technology sector, Generation trains you for computer-user support and network support roles—well-paid, middle-skills jobs with strong career pathways. After completing the program and taking the exam, you will have your CompTIA A+ certification. These industry-recognized credentials provide you with the skills to quickly progress in a technology career in one of multiple sectors.
Where our graduates work
What is an IT Help Desk Technician?
The hero of any office, the IT help desk technician keeps technology running smoothly so that businesses can get the job done. As a help desk technician, you'll turn technology frustrations into solutions, identifying issues and troubleshooting when one of your colleagues is having technology problems. In addition to communication and teamwork skills, you'll graduate from Generation with a CompTIA A+ certification that will make you a valued member of any IT team.
ReGeneration was funded by a grant awarded by the U.S. Department of Labor’s Employment and Training Administration. The product was created by the recipient and does not necessarily reflect the official position of the U.S. Department of Labor. The Department of Labor makes no guarantees, warranties, or assurances of any kind, express or implied, with respect to such information, including any information on linked sites and including, but not limited to, accuracy of the information or its completeness, timeliness, usefulness, adequacy, continued availability, or ownership. This product is copyrighted by the institution that created it.
We'll help you learn the technical skills with lots of hands-on, interactive sessions. By the end, you'll know to:
- Set up equipment
- Install hardware and software
- Update technology for a team
- Plan for responding to technology issues
Behavior & Mindsets
In every job, there are key skills that will help you be successful. We'll help you learn how to:
- Plan for responding to technology issues
- Face new challenges
- Set career goals
- Solve problems
- Communicate effectively
- Adapt to new situations
What your journey will look like
Step 1Complete an application.
Step 2Complete the orientation process with program staff. They will show you how the program works, and you’ll get the program handbook and schedule so that you are ready to begin class.
Step 3Begin your training. Complete all assignments and come to class each day ready to learn and engage with your fellow students and your instructor.
Step 4As training progresses, you'll work with the program staff on mock interviews and perfecting your resume.
Step 5Apply for and interview for jobs in the IT field. Celebrate graduation, with your family and friends.
Step 6Begin your new career and share your successes with the program staff and your fellow alumni.
How We Prepare You
This is more than job training. It's an opportunity to learn alongside your peers and apply your workplace experience as you prepare for a career transition.
The instructors and program staff are there to support you. They will use real-world scenarios to teach you new skills and concepts, and will give you opportunities to practice in a supportive environment.
The right resume is key when you're beginning a career in a new field. No matter what job experience you bring to the program, you'll learn how to adapt your current resume to showcase all of your skills.
By conducting mock interviews and hosting sessions focused on the job search, program staff will help you develop your confidence.
After graduation, program staff continue to follow up with you and your fellow alumni, providing support with the job search and advice for continued success.
Ongoing benefits of Generation
A Trusted Network
Continued contact with the alumni network
Events and workshops to help you keep growing
Become a mentor to help others
Troubleshoot your job challenges