The growing healthcare field needs great workers to fill administrative roles. Our free, fully online Administrative Medical Assistant program will help you launch a career that combines technology, customer service, and communication.

After six weeks of training, Generation provides you with the opportunity to take the Certified Electronic Health Records Specialists (CEHRS) exam and will connect you with local employers that are hiring for administrative healthcare roles.

This program is fully supported by the U.S. Department of Labor, Health and Human Services, and Agriculture and other agencies as part of awards totaling $4.3 million (revised annually).

Program Length

6 Weeks

Monday - Thursday, Online

Upcoming Program

January 18, 2022


Jacksonville AMA: Virtual Information Session
January 26, 2022
Presented in partnership with CareerSource Logo

Leadership Opportunity: Become a Cohort Leader

During the second week of class, all students, mentors and instructors vote to select a Cohort Leader who will foster community among students and work closely with the city’s Alumni Ambassadors. Cohort Leaders represent Generation behaviors, skills, and mindsets. This person exhibits a high-level of professionalism, engagement with instructional content, and a strong interest in building relationships with fellow classmates. The voluntary Cohort Leader position provides a pathway to becoming an Alumni Ambassador. This position also provides visibility to partners and employers, as well, as national recognition, opportunities and involvement with Generation at a local and national level.

Admissions Process

  1. 1


    Begin by completing a questionnaire that will determine if you are eligible.

    Sign Up

  2. 2


    Apply for the program you are eligible for and complete all steps.

  3. 3


    Complete applicable assessments.

    Sample Questions

  4. 4


    You'll be redirected to a 3rd party platform, HireVue, to complete a video interview. The interview helps us get to know you a bit more and allows you to tell us the things your application doesn't say.

  5. 5


    Your complete application, assessments, and interview will be reviewed by an admissions counselor who will determine your eligibility. Next, complete the support questionnaire. This helps us better understand specific needs.

  6. 6


    You will be notified via email once a decision has been made regarding your admission and next steps.


Certificate Icon

Certified Medical Administrative Assistant (CMAA)


  • Be 18 years or older at the start of the program
  • Have earned a high school diploma or GED
  • Be currently unemployed or underemployed (less than 40 hours per week)
  • Be authorized to work in the US
  • Be willing to complete a background check
  • Be able to pass a drug screening
  • Have access to a smart phone or other device capable of getting online
  • Technology assistance is available to students who qualify.


Questions? Reach Out!

Generation staff members look forward to hearing from you and helping you get started.

Call: 904-299-5894

Generation Jacksonville Office
320 East Adams Street
Jacksonville, FL 32202

What is an Administrative Medical Assistant?

Administrative medical assistants work hard to ensure that a medical office runs smoothly for patients and medical professionals. Often, the administrative medical assistant will be the first person a patient meets when they arrive for an appointment. At the front desk, the administrative medical assistant directs the patient to complete necessary forms and collects their health insurance information. When a patient calls the office, an administrative medical assistant can help them schedule an appointment. After a patient leaves, the administrative medical assistant keeps the office organized by updating and filing the doctor's notes in the patient's file. Employers have many job titles for administrative medical assistants, including patient access representative, patient service representative, unit secretary, office coordinator or patient care tech.

Skills Earned

Technical Skills

We'll help you learn the technical skills with lots of hands-on, interactive sessions. By the end, you'll know how to:

  • Schedule patients
  • Verify insurance
  • Maintain patient records and privacy
  • Use phone and computer software to contact patients

Behavior & Mindsets

In every job, there are key skills that will help you be successful. We'll help you learn how to:

  • Work on a team
  • Communicate effectively
  • Focus on patients
  • Use accuracy and attention to detail to complete tasks

What your journey will look like

  • 1

    Step 1

    Complete an application.
  • 2

    Step 2

    Complete the orientation process with Generation staff. They will show you how the program works, and you’ll get the program handbook and schedule so that you are ready to begin class.
  • 3

    Step 3

    Begin your training. Complete all assignments and come to class each day ready to learn and engage with your fellow students and your instructor.
  • 4

    Step 4

    As training progresses, you'll work with Generation staff on mock interviews and perfecting your resume.
  • 5

    Step 5

    Apply for and interview for administrative medical assistant job openings. Celebrate graduation, with your family and friends.
  • 6

    Step 6

    Begin your new career and share your successes with Generation staff and your fellow alumni.

How we prepare you

Generation is more than job training. It's an opportunity to learn alongside your peers and apply your workplace experience as you prepare for a new.


The instructors and mentors at Generation are there to support you throughout the program. They will use real-world scenarios to teach you new skills and concepts, and will give you opportunities to practice in a supportive environment.

Resume Building

The right resume is key when you're beginning a career in a new field. You'll learn how to adapt your current resume to showcase the experience you bring and the knowledge you're learning as a Generation student.

Interview Rehearsal

By conducting mock interviews, then providing real-time feedback and coaching, your mentor will help you develop your confidence.

Ongoing Support

After graduation, mentors and instructors continue to follow up with you and your fellow alumni, providing support with the job search and advice for continued success.

Ongoing benefits of Generation

A Trusted Network

Continued contact with the alumni network


Events and workshops to help you keep growing

Give Back

Become a mentor to help others


Troubleshoot your job challenges


Generation in the press

Jacksonville Residents in Arlington Begin CLIMB to Address Community Needs

Florida Times-Union

"The road ahead is definitely open"


"Together we can do so much"

Jacksonville Free Press See All Press