The growing healthcare field needs great workers to fill administrative roles. Our free, fully online Administrative Medical Assistant program will help you launch a career that combines technology, customer service, and communication.

After six weeks of training, Generation provides you with the opportunity to take the Certified Medical Administrative Assistant exam and will connect you with local employers that are hiring for administrative healthcare roles.

This program is brought to you in partnership with the CareerSource Northeast Florida and is fully supported by the U.S. Department of Labor, Health and Human Services, and Agriculture and other agencies as part of awards totaling $4.3 million (revised annually).

Program Length

6 Weeks

Monday - Thursday, Online

Course Level

This program is designed for beginners.


Certified Medical Administrative Assistant (CMAA)

Presented in partnership with CareerSource Logo

What does an Administrative Medical Assistant Do?

Administrative medical assistants work hard to ensure that a medical office runs smoothly for patients and medical professionals. Often, the administrative medical assistant will be the first person a patient meets when they arrive for an appointment.

At the front desk, the administrative medical assistant directs the patient to complete necessary forms and collects their health insurance information. When a patient calls the office, an administrative medical assistant can help them schedule an appointment.

After a patient leaves, the administrative medical assistant keeps the office organized by updating and filing the doctor’s notes in the patient’s file. Employers have many job titles for administrative medical assistants, including patient access representative, patient service representative, unit secretary, office coordinator or patient care tech.

The Soft Skills

In every job, there are key skills that will help you be successful. We’ll help you learn:

Behavioral Skills


You have the ability to figure out how others are feeling and then act compassionately.


You are able to convey your message clearly to different types of people using a variety of tools to receive and spread information.


You communicate with your team, ask for help when you need it, and offer them support.

Orientation to Detail

You notice the smallest parts of a task or situation so that you can complete a job that you are assigned with complete accuracy.


Growth Mindset

You believe you can learn and improve over time with practice.


You do not give up in the face of challenges or after you have made a mistake.

Personal Responsibility

You take ownership over your work and decisions. You work hard, keep commitments, and don’t make excuses.

Future Orientation

You set goals for the future, understand how your actions will help you achieve them, and frequently check your progress.

The Technical Knowledge

Our Administrative Medical Assistant program is designed to equip learners with the skillsets and expertise they need to succeed:

Introduction to Role

We'll help you learn the technical skills with lots of hands-on, interactive sessions. By the end, you'll know how to:

  • Schedule patients
  • Verify insurance
  • Maintain patient records and privacy
  • Use phone and computer software to contact patients

Admissions Process

  1. 1


    Begin by completing a questionnaire that will determine if you are eligible.

    Sign Up

  2. 2


    Apply for the program you are eligible for and complete all steps.

  3. 3


    You'll be redirected to a 3rd party platform, HireVue, to complete a video interview. The interview helps us get to know you a bit more and allows you to tell us the things your application doesn't say.

  4. 4


    Your complete application, assessments, and interview will be reviewed by an admissions counselor who will determine your eligibility. Next, complete the support questionnaire. This helps us better understand specific needs.

  5. 5


    You will be notified via email once a decision has been made regarding your admission and next steps.


  • Be 18 years or older at the start of the program
  • Have earned a high school diploma or GED
  • Be currently unemployed or underemployed (less than 40 hours per week)
  • Be authorized to work in the US
  • Be willing to complete a background check
  • Be able to pass a drug screening
  • Have access to a smart phone or other device capable of getting online
  • Technology assistance is available to students who qualify.