The growing healthcare field needs great workers to fill administrative roles. Our free, fully online Administrative Medical Assistant program will help you launch a career that combines technology, customer service, and communication.

After six weeks of training, Generation provides you with the opportunity to take the Certified Electronic Health Records Specialists (CEHRS) exam and will connect you with local employers that are hiring for administrative healthcare roles.

This program is fully supported by the U.S. Department of Labor, Health and Human Services, and Agriculture and other agencies as part of awards totaling $4.3 million (revised annually).

Program Length

6 Weeks

Monday - Thursday, Online

Start Date

November 2, 2020
Presented in partnership with CareerSource Logo

Ready to get started?

  1. 15 minutes 1


    Apply online for the Administrative Medical Assistant program.

    Sign Up

  2. 45 minutes 2

    Phone Interview

    We will contact you within 1-2 days of receiving your application. We will explain program requirements, and the dates and times of the class. We will ask you about your career interests and goals.

  3. 1-2 hours 3

    Intake Session

    You will learn about the different types of jobs that require AMA certifications and the employers that are hiring. From there, you will complete the intake paperwork, take the TABE test, and submit a background check and sign up for drug testing. Finally, you'll get to know your instructor, mentor, and meet other prospective students in the class.

  4. 4

    Class Begins!

    You’ll attend class online Monday through Thursday for six weeks.


Certificate Icon

Certified Electronic Health Records Specialists (CEHRS)


  • Be between 18-29 years old
  • Have earned a high school diploma or GED
  • Be authorized to work in the US
  • Be currently unemployed or underemployed (less than 40 hours per week)
  • Must have barrier to employment
  • Be able to pass a drug screening
  • Be willing to complete a background check
  • Have access to a smart phone or other device capable of getting online


Questions? Reach Out!

Generation staff members look forward to hearing from you and helping you get started.

Call: 904-299-5894

Generation Jacksonville Office
320 East Adams Street
Jacksonville, FL 32202

What is an Administrative Medical Assistant?

Administrative medical assistants work hard to ensure that a medical office runs smoothly for patients and medical professionals. Often, the administrative medical assistant will be the first person a patient meets when they arrive for an appointment. At the front desk, the administrative medical assistant directs the patient to complete necessary forms and collects their health insurance information. When a patient calls the office, an administrative medical assistant can help them schedule an appointment. After a patient leaves, the administrative medical assistant keeps the office organized by updating and filing the doctor's notes in the patient's file. Employers have many job titles for administrative medical assistants, including patient access representative, patient service representative, unit secretary, office coordinator or patient care tech.

Skills Earned

Technical Skills

We'll help you learn the technical skills with lots of hands-on, interactive sessions. By the end, you'll know how to:

  • Schedule patients
  • Verify insurance
  • Maintain patient records and privacy
  • Use phone and computer software to contact patients

Behavior & Mindsets

In every job, there are key skills that will help you be successful. We'll help you learn how to:

  • Work on a team
  • Communicate effectively
  • Focus on patients
  • Use accuracy and attention to detail to complete tasks

Leadership Opportunity: Become a Cohort Leader

During the second week of class, all students, mentors and instructors vote to select a Cohort Leader who will foster community among students and work closely with the city’s Alumni Ambassadors. Cohort Leaders represent Generation behaviors, skills, and mindsets. This person exhibits a high-level of professionalism, engagement with instructional content, and a strong interest in building relationships with fellow classmates. The voluntary Cohort Leader position provides a pathway to becoming an Alumni Ambassador. This position also provides visibility to partners and employers, as well, as national recognition, opportunities and involvement with Generation at a local and national level.

What your journey will look like

  • 1

    Step 1

    Complete an application.
  • 2

    Step 2

    Complete the orientation process with Generation staff. They will show you how the program works, and you’ll get the program handbook and schedule so that you are ready to begin class.
  • 3

    Step 3

    Begin your training. Complete all assignments and come to class each day ready to learn and engage with your fellow students and your instructor.
  • 4

    Step 4

    As training progresses, you'll work with Generation staff on mock interviews and perfecting your resume.
  • 5

    Step 5

    Apply for and interview for administrative medical assistant job openings. Celebrate graduation, with your family and friends.
  • 6

    Step 6

    Begin your new career and share your successes with Generation staff and your fellow alumni.

How we prepare you

In a world of employment programs, Generation takes a different approach to help you succeed. Generation instructors and mentors get to know each student and are there with resources, tools, and information if a student encounters a barrier.


The instructors and mentors at Generation aren't just teachers, they're coaches who stand by their students through successes and challenges.

Resume Building

The right resume can open the door to new career opportunities. Generation students learn how to create a resume that showcases their skills and experiences.

Interview Rehearsal

By conducting mock interviews, then providing real-time feedback and coaching, the Generation team ensures that all graduates feel confident and prepared to interview.

Ongoing Support

After graduation, mentors and instructors continue to check in with alums, providing support with the job search and advice for continued success.

Ongoing benefits of Generation

A Trusted Network

Continued contact with the alumni network


Events and workshops to help you keep growing

Give Back

Become a mentor to help others


Troubleshoot your job challenges