Register Interest

The growing healthcare field relies on administrative professionals to keep medical offices running smoothly. Our free Administrative Medical Assistant program will help you develop the technical knowledge and soft skills you need to begin a new career.

At the end of the six-and-a-half-week program, graduates are connected with Generation employer partners. At this time, this program is not currently applications. If you’d like to join our waiting list, choose “register interest” and complete the form.

Program Length

6.5 Weeks



Ready to get started?

  1. 15 minutes 1


    Apply online for the Administrative Medical Assistant program.

    Apply Now

  2. 15 minutes 2

    Phone Interview

    We will contact you within 3-5 days of receiving your application. We will explain program requirements, and the dates and times of the class.

  3. 30 minutes 3

    In-Person Interview

    We will ask you about your career interests, past work experience, and why you want to participate in the program.

  4. 1-2 hours 4


    During orientation, we'll show you how the program works, and you'll get the program handbook and schedule. You will also get to know your instructors, mentors and the other students in the class.

  5. 5

    Class Begins!

    You'll attend class Monday through Friday for six and half weeks. You'll learn through interactive group experiences, practice for the CMAA certification exam, and take it together.


Certificate Icon

Certified Medical Administrative Assistant (CMAA)


  • Be between 18-29 years old
  • Have earned a high school diploma or GED
  • Be authorized to work in the US
  • Complete a background check


Questions? Reach Out!

The Generation team looks forward to hearing from you and helping you get started.

Call: (980) 900-8728

Urban League of Central Carolinas
740 W. 5th St.
Charlotte, NC 28202

What is an Administrative Medical Assistant?

Administrative medical assistants work hard to ensure that a medical office runs smoothly for patients and medical professionals. Often, the administrative medical assistant will be the first person a patient meets when they arrive for an appointment. At the front desk, the administrative medical assistant directs the patient to complete necessary forms and collects their health insurance information. When a patient calls the office, an administrative medical assistant can help them schedule an appointment. After a patient leaves, the administrative medical assistant keeps the office organized by updating and filing the doctor's notes in the patient's file.

Employers have many job titles for administrative medical assistants, including patient access representative, patient service representative, unit secretary, office coordinator or patient care tech.

Skills Earned

Technical Skills

We'll help you learn the technical skills with lots of hands-on, interactive sessions. By the end, you'll know how to:

  • Schedule patients
  • Verify insurance
  • Maintain patient records and privacy
  • Use phone and computer software to contact patients

Behavior & Mindsets

In every job, there are key skills that will help you be successful. We'll help you learn how to:

  • Work on a team
  • Communicate effectively
  • Focus on patients
  • Use accuracy and attention to detail to complete tasks

Leadership Opportunity: Become a Cohort Leader

During the second week of class, all students, mentors and instructors vote to select a Cohort Leader who will foster community among students and work closely with the city’s Alumni Ambassadors. Cohort Leaders represent Generation behaviors, skills, and mindsets. This person exhibits a high-level of professionalism, engagement with instructional content, and a strong interest in building relationships with fellow classmates. The voluntary Cohort Leader position provides a pathway to becoming an Alumni Ambassador. This position also provides visibility to partners and employers, as well, as national recognition, opportunities and involvement with Generation at a local and national level.

What your journey will look like

  • 1

    Step 1

    Complete an application.
  • 2

    Step 2

    Complete orientation process with Generation staff. Together, we'll make sure you're ready to begin class with the resources you need to succeed.
  • 3

    Step 3

    Begin your program. Complete all assigned homework and come to class each day ready to learn and engage with your cohort and your instructor.
  • 4

    Step 4

    As training progresses, you'll work with the Generation team on mock interviews and perfecting your resume.
  • 5

    Step 5

    Graduate and celebrate your achievement with your friends and family. Generation staff will work with you as you apply for jobs and interview with Generation employer partners.
  • 6

    Step 6

    Continue to advance your career. Share your successes with the Generation team and stay connected with Generation.

How we prepare you

In a world of employment programs, Generation takes a different approach to help you succeed. Generation instructors and mentors get to know each student and are there with resources, tools, and information if a student encounters a barrier.


The instructors and mentors at Generation aren't just teachers, they're coaches who stand by their students through successes and challenges.

Resume Building

The right resume can open the door to new career opportunities. Generation students learn how to create a resume that showcases their skills and experiences.

Interview Rehearsal

By conducting mock interviews, then providing real-time feedback and coaching, the Generation team ensures that all graduates feel confident and prepared to interview.

Ongoing Support

After graduation, mentors and instructors continue to check in with alums, providing support with the job search and advice for continued success.

Ongoing benefits of Generation

A Trusted Network

Continued contact with the alumni network


Events and workshops to help you keep growing

Give Back

Become a mentor to help others


Troubleshoot your job challenges