The universal banker program trains you for a career in financial services.

Generation’s Universal Banker program is an employment program anchored in customer satisfaction. Graduates will have the opportunity to interview with one of Generation’s employer partners for positions in financial services such as customer service agent, bank teller, and retail banker.

At this time, this program is on hold. By choosing “register interest” your name will be placed on a waiting list for future classes and you will be contacted by a staff member when normal operations resume.

Presented in partnership with Wilmington Leaders Alliance Logo Wilmington Library Logo

Ready to get started?

  1. 15 minutes 1


    Apply online for the Wilmington universal banker program.

    At this time, this program is on hold. By choosing “register interest” your name will be placed on a waiting list for future classes and you will be contacted by a staff member when normal operations resume.
    Register Interest

  2. 15 minutes 2

    Phone Interview

    Get excited! We'll help you on your journey. Generation will contact you within 1-2 days of receiving your application.

  3. 30 minutes 3

    In-Person Interview

    Generation wants to support you and connect you to resources that will help you focus on learning. We will use this time to learn about your living situation, background, and child care needs. We'll also go over the program requirements, times, and dates of class.

  4. 1-2 hours 4


    Meet the instructor, program coordinator, and mentor. You'll receive the program handbook and fill out enrollment forms. The Generation team will help you understand what will happen over the course of the program and you'll participate in fun icebreakers!

  5. 5

    Class begins!

    Every day, you'll learn new skills to help you advance your career.

Program Length

5 Weeks



  • Have earned a high school diploma or GED
  • Be between 18-29 years old
  • Pass a background check
  • Pass a drug screening
  • Be authorized to work in the U.S.
  • English language proficiency
  • Some customer service experience a plus


Questions? Reach Out!

The Generation team looks forward to hearing from you.

Call: 215-669-1090

10 E 10th Street
Wilmington, DE 19801

Where our graduates work

  • Capital One Logo
  • M&T Bank Logo
  • WSFS Bank Logo

What is a Universal Banker?

Opening a bank account and navigating the process of saving for a big purchase can sound intimidating, but the universal banker at your local bank is your guide to all things financial. A universal banker can help with transactions like cashing and depositing checks, and can also help customers learn about their banking options and open the accounts that will fit their needs.

Skills Earned

Technical Skills

We'll help you learn the technical skills with lots of hands-on, interactive sessions. By the end, you'll know how to:

  • Provide customers with a great experience
  • Handle cash
  • Prevent fraud
  • Share product and policy information with customers

Behavior & Mindsets

In every job, there are key skills that will help you be successful. We'll help you learn how to:

  • Focus on customers
  • Set career goals
  • Solve problems
  • Face challenges
  • Manage your time

Leadership Opportunity: Become a Cohort Leader

During the second week of class, all students, mentors and instructors vote to select a Cohort Leader who will foster community among students and work closely with the city’s Alumni Ambassadors. Cohort Leaders represent Generation behaviors, skills, and mindsets. This person exhibits a high-level of professionalism, engagement with instructional content, and a strong interest in building relationships with fellow classmates. The voluntary Cohort Leader position provides a pathway to becoming an Alumni Ambassador. This position also provides visibility to partners and employers, as well, as national recognition, opportunities and involvement with Generation at a local and national level.

What your journey will look like

  • 1

    Step 1

    Complete an application.
  • 2

    Step 2

    Complete Generation's orientation process with Generation staff. Together, we'll make sure you're ready to begin class with the resources you need to succeed.
  • 3

    Step 3

    Begin your program. Complete all assigned homework and come to class each day ready to learn and engage with your cohort and your instructor.
  • 4

    Step 4

    As training progresses, you'll work with the Generation team on mock interviews and perfecting your resume.
  • 5

    Step 5

    Graduate and celebrate your achievement with your friends and family. Generation staff will work with you as you apply for jobs and interview with Generation employer partners.
  • 6

    Step 6

    Continue to advance your career. Share your successes with the Generation team and stay connected with Generation.

How we prepare you

In a world of employment programs, Generation takes a different approach to help you succeed. Generation instructors and mentors get to know each student and are there with resources, tools, and information if a student encounters a barrier.


The instructors and mentors at Generation aren't just teachers, they're coaches who stand by their students through successes and challenges.

Resume Building

The right resume can open the door to new career opportunities. Generation students learn how to create a resume that showcases their skills and experiences.

Interview Rehearsal

By conducting mock interviews, then providing real-time feedback and coaching, the Generation team ensures that all graduates feel confident and prepared to interview.

Ongoing Support

After graduation, mentors and instructors continue to check in with alums, providing support with the job search and advice for continued success.

Ongoing benefits of Generation

A Trusted Network

Continued contact with the alumni network


Events and workshops to help you keep growing

Give Back

Become a mentor to help others


Troubleshoot your job challenges