Kick Start Your Technology Career Today
Join our free, fully online 12-week program to jump-start your career in tech as a IT Support Specialist.
As part of the Verizon Skill Forward Initiative, Generation USA offers you the opportunity to learn all you need to be successful in a long-term career – from the technical knowledge to the soft skills that will help you achieve your potential.
After completing the program and taking the exam, you will earn your industry-recognized CompTIA A+ certification. After the program, graduates have the opportunity to explore different learning outcomes like apprenticeships, internships, continuing education, or full-time employment.
This program is part of our Training Accelerator programs. Learn more about the admissions process and support benefits here.
Monday - Friday, 9AM-5PM
This program is designed for beginners.
What does an IT Support Specialist Do?
The hero of any office, the IT Support Specialist keeps technology running smoothly so that businesses can get the job done. As an IT Support Specialist, you’ll turn technology frustrations into solutions, identifying issues and troubleshooting when one of your colleagues is having technology problems.
Is this program right for you?
Skills You'll Earn
In every job, there are key skills that will help you be successful. We’ll help you learn how to:
You adjust your plans and actions based on changing needs and circumstances.
You are able to convey your message clearly to different types of people using a variety of tools to receive and spread information.
You communicate with your team, ask for help when you need it, and offer them support.
You focus on the customer’s needs and deliver an excellent customer experience.
You believe you can learn and improve over time with practice.
You do not give up in the face of challenges or after you have made a mistake.
You take ownership over your work and decisions. You work hard, keep commitments, and don’t make excuses.
You set goals for the future, understand how your actions will help you achieve them, and frequently check your progress.
What You'll Learn
What You'll Learn
Introduction to Role
- Effective workplace communication and collaboration
- How to stay up-to-date with technology trends
- Note Taking and Documentation
Computer Networking Essentials
- The Network Layer
- The Transport and Application Layers
- Networking Services
- Connecting to the Internet
- Troubleshooting and the Future of Networking
Operating Systems Fundamentals
- Navigating the System
- Users and Permissions
- Package and Software Management
- Process Management
- Operating Systems in Practice