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Generation’s Customer Service Supervisor Online program provides the training, mentorship, and social support necessary for you to advance your retail or customer service career. Graduates receive a $150 completion bonus.

This program is designed for students who are currently working in a retail or customer facing role, and want to advance to management and supervisor roles.

Presented in partnership with Walmart Logo

Ready to get started?

  1. 5-10 minutes 1

    Apply!

    Apply online for the Customer Service Supervisor program. Apply Now!

  2. 30 minutes 2

    Video Conference Interview

    Generation wants to support you and connect you to resources that will help you focus on learning. We will use this video call to learn about your experience and goals. We'll also go over the program requirements, times, and dates of class.

  3. 30 minutes 3

    Performance Assessment

    Take a short online assessment to give us an idea of your baseline knowledge in customer services.

  4. 3-5 days 4

    Reference Check

    You will provide Supervisor or Manager contact information. Generation staff will share about the program and ask behavioral questions about your workplace performance.

  5. 1-2 hours 5

    Online Orientation

    Our online learning platform allows you to learn and grow on your own schedule. Join our online orientation to learn more about how to use the digital programs and connect with our staff to be successful in the course.

  6. 6

    Class Begins!

    Every day, you'll learn new skills to help you advance your career.

Program Length

6 Weeks

Part-Time

This program operates around your schedule on a digital learning platform.


Requirements

  • Have earned a high school diploma or GED
  • Be 18 years of age or older when the program starts
  • Be currently employed and in good standing at a retail, customer-facing, hospitality, or other similar service role
  • Be authorized to work in the US
  • Be proficient in English
  • Be able to pass a background check
  • Have access to a smart phone or other device capable of getting online

Location

Questions? Reach Out!

The Generation team looks forward to hearing from you and sharing how Generation can help you reach your goals.

Call: 904-619-2241

What is a Customer Service Supervisor?

Behind every successful business is a leader who coaches their team to be successful. From the department supervisors who schedule shifts and provide feedback to new hires to a shift captain whose teamwork ensures all employees feel connected and appreciated, customer service supervisors lead by example and help people, and businesses, grow.

Skills Earned

Technical Skills


We'll help you learn the technical skills with lots of hands-on, interactive sessions. By the end, you'll know how to:

  • Coach others on the job
  • Assign roles for team members
  • Train others on sales techniques
  • Prevent theft and respond to emergencies
  • Lead team huddles to identify sales and service goals, key performance indicators, and staff development

Behavior & Mindsets


In every job, there are key skills that will help you be successful. We'll help you learn how to:

  • Make ethical decisions on the job
  • Plan for your future career goals
  • Face challenges
  • Focus on customers
  • Prioritize your time
  • Work on a team

Leadership Opportunity: Become a Cohort Leader

During the second week of class, all students, mentors and instructors vote to select a Cohort Leader who will foster community among students and work closely with the city’s Alumni Ambassadors. Cohort Leaders represent Generation behaviors, skills, and mindsets. This person exhibits a high-level of professionalism, engagement with instructional content, and a strong interest in building relationships with fellow classmates. The voluntary Cohort Leader position provides a pathway to becoming an Alumni Ambassador. This position also provides visibility to partners and employers, as well, as national recognition, opportunities and involvement with Generation at a local and national level.

What your journey will look like

  • 1

    Step 1

    Complete an application.
  • 2

    Step 2

    Complete Generation's orientation process with Generation staff. Together, we'll make sure you're ready to begin class with the resources you need to succeed.
  • 3

    Step 3

    Begin your program. Complete all assigned homework and come to class each day ready to learn and engage with your cohort and your instructor.
  • 4

    Step 4

    As training progresses, you'll work with the Generation team on mock interviews and perfecting your resume.
  • 5

    Step 5

    Graduate and celebrate your achievement with your friends and family. Generation staff will work with you as you apply for jobs and interview with Generation employer partners.
  • 6

    Step 6

    Continue to advance your career. Share your successes with the Generation team and stay connected with Generation.

How we prepare you

In a world of employment programs, Generation takes a different approach to help you succeed. Generation instructors and mentors get to know each student and are there with resources, tools, and information if a student encounters a barrier.

Coaching

The instructors and mentors at Generation aren't just teachers, they're coaches who stand by their students through successes and challenges.

Resume Building

The right resume can open the door to new career opportunities. Generation students learn how to create a resume that showcases their skills and experiences.

Interview Rehearsal

By conducting mock interviews, then providing real-time feedback and coaching, the Generation team ensures that all graduates feel confident and prepared to interview.

Ongoing Support

After graduation, mentors and instructors continue to check in with alums, providing support with the job search and advice for continued success.

Ongoing benefits of Generation

A Trusted Network

Continued contact with the alumni network

Events

Events and workshops to help you keep growing

Give Back

Become a mentor to help others

Support

Troubleshoot your job challenges