Ready to launch a career in tech?

Register Interest

Join our free 12-week program to jump-start your career in tech as a Cloud Support technician— no experience needed.

Our free program offers you the opportunity to learn all you need to be successful in a technology career – from the technical knowledge to the soft skills that will help you achieve your potential. After the program, graduates are connected with Generation employer partners.

At this time, the Miami Cloud Support program is currently on hold. By choosing “register interest,” your name will be placed on a waiting list for future classes. If you’re interested in starting a Generation program sooner, the IT HelpDesk program is accepting applications for 2020 classes.

The Cloud Support program is hosted by Miami Dade College.

Program Length

12 Weeks


Monday-Friday, 9:00 AM to 5:00 PM

Presented in partnership with Bill and Melinda Gates Foundation Logo Amazon Web Services Logo

Ready to get started?

  1. 15 minutes 1


    Apply online for the Cloud Support program.

    At this time, the Miami Cloud Support program is currently on hold. By choosing “register interest,” your name will be placed on a waiting list for future classes. If you’re interested in starting a Generation program sooner, the IT HelpDesk program is accepting applications for 2020 classes.
    Register Interest

  2. 20 minutes 2


    Get excited! We'll help you on your journey. Program staff will contact you soon after receiving your application

  3. 30 minutes 3

    In-Person Interview

    Generation wants to support you and connect you to resources that will help you focus on learning. We will use this time to learn about your living situation, background, and child care needs. We'll also go over the program requirements, times, and dates of class.

  4. 1-2 hours 4


    Orientation is a chance to meet the instructor, program coordinator, and mentor. You will also participate in fun icebreakers and leave orientation understanding what will happen over the course of the program.

  5. 5

    Class begins!

    Every day, you'll learn new skills to help you advance your career.


  • Be between 18-29 years old
  • Be a resident of Miami-Dade county
  • Be authorized to work in the US
  • Have earned a high school diploma or a GED
  • Complete a background check


Questions? Reach Out!

The Generation team looks forward to hearing from you and sharing how Generation can help you reach your goals.

Call: 786-250-1276

Miami Dade College
MDC Eduardo J. Padrón Campus
627 SW 27th Ave.
Miami, FL 33135


Have you ever run out of cloud storage space on your phone? Or visited a website and seen that it’s down? Cloud Support technicians help people and companies solve problems including creating new accounts and managing cloud file storage.

Skills Earned

Technical Skills

We'll help you learn the technical skills with lots of hands-on, interactive sessions. By the end, you'll know:

  • How cloud computing works
  • How to use different computer operating systems
  • How to use different programming languages

Behavior & Mindsets

In every job, there are key skills that will help you be successful. We'll help you learn how to:

  • Tackle any problem
  • Communicate effectively
  • Work in a team
  • Manage your time

Leadership Opportunity: Become a Cohort Leader

During the second week of class, all students, mentors and instructors vote to select a Cohort Leader who will foster community among students and work closely with the city’s Alumni Ambassadors. Cohort Leaders represent Generation behaviors, skills, and mindsets. This person exhibits a high-level of professionalism, engagement with instructional content, and a strong interest in building relationships with fellow classmates. The voluntary Cohort Leader position provides a pathway to becoming an Alumni Ambassador. This position also provides visibility to partners and employers, as well, as national recognition, opportunities and involvement with Generation at a local and national level.

What your journey will look like

  • 1

    Step 1

    Complete an application.
  • 2

    Step 2

    Complete Generation's orientation process with Generation staff. Together, we'll make sure you're ready to begin class with the resources you need to succeed.
  • 3

    Step 3

    Begin your program. Complete all assigned homework and come to class each day ready to learn and engage with your cohort and your instructor.
  • 4

    Step 4

    As training progresses, you'll work with the Generation team on mock interviews and perfecting your resume.
  • 5

    Step 5

    Graduate and celebrate your achievement with your friends and family. Generation staff will work with you as you apply for jobs and interview with Generation employer partners.
  • 6

    Step 6

    Continue to advance your career. Share your successes with the Generation team and stay connected with Generation.

How we prepare you

In a world of employment programs, Generation takes a different approach to help you succeed. Generation instructors and mentors get to know each student and are there with resources, tools, and information if a student encounters a barrier.


The instructors and mentors at Generation aren't just teachers, they're coaches who stand by their students through successes and challenges.

Resume Building

The right resume can open the door to new career opportunities. Generation students learn how to create a resume that showcases their skills and experiences.

Interview Rehearsal

By conducting mock interviews, then providing real-time feedback and coaching, the Generation team ensures that all graduates feel confident and prepared to interview.

Ongoing Support

After graduation, mentors and instructors continue to check in with alums, providing support with the job search and advice for continued success.

Ongoing benefits of Generation

A Trusted Network

Continued contact with the alumni network


Events and workshops to help you keep growing

Give Back

Become a mentor to help others


Troubleshoot your job challenges