FULLY ONLINE - BUILD YOUR SKILLS AND LAUNCH A NEW CAREER IN TECHNOLOGY.
Our free, fully online program offers you the opportunity to learn all you need to be successful as an IT Help Desk Technician – from the technical knowledge of software and hardware to the job application and interview skills that will help you get the job you want.
After completing the program and taking the exam, you will earn your industry-recognized CompTIA A+ certification. After the program, graduates have the opportunity to explore different learning outcomes like apprenticeships, internships, continuing education, or full-time employment.
This program is part of our Training Accelerator programs. Learn more about the admissions process and support benefits here.
Program Length12 Weeks
Monday - Friday, 9AM-5PM
Visit our Frequently Asked Questions page for answers to many commonly asked questions.
USA Technology Program
In the technology sector, Generation trains you for computer-user support and network support roles—well-paid, middle-skills jobs with strong career pathways. After completing the program and taking the exam, you will have your CompTIA A+ certification. These industry-recognized credentials provide you with the skills to quickly progress in a technology career in one of multiple sectors.
What is an IT Help Desk Technician?
The hero of any office, the IT help desk technician keeps technology running smoothly so that businesses can get the job done. As a help desk technician, you'll turn technology frustrations into solutions, identifying issues and troubleshooting when one of your colleagues is having technology problems. In addition to communication and teamwork skills, you'll graduate from Generation with a CompTIA A+ certification that will make you a valued member of any IT team.
We'll help you learn the technical skills with lots of hands-on, interactive sessions. By the end, you'll know to:
Behavior & Mindsets
In every job, there are key skills that will help you be successful. We'll help you learn how to: