It's time to take your career to the next level.

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Generation’s Customer Service Supervisor program provides the training, mentorship, and social support necessary for individuals to advance their career within the retail and service industry. This program is designed for students who are currently working in a retail or service role and want to advance to management and supervisor roles.

Presented in partnership with Walmart Logo

Ready to get started?

  1. 15 minutes 1

    Apply!

    Apply online for the Customer Service Supervisor program.
    Apply Now!

  2. 15 minutes 2

    Phone Interview

    Get excited! We'll help you on your journey. Generation will contact you within 1-2 days of receiving your application.

  3. 1 hour 3

    In-Person Interview

    Generation wants to support you and connect you to resources that will help you focus on learning. We will use this time to learn about your living situation, background, and child care needs. We'll also go over the program requirements, times, and dates of class.

  4. 1-2 hours 4

    Orientation

    Meet the instructor, program coordinator, and mentor. Get program handbook and fill out more forms, media release. Understand what will happen over the course of the program and participate in fun icebreakers!

  5. 5

    Class begins!

    Every day, you'll learn something new that will help you advance your career.

Program Length

6 weeks

Part-Time

This part time program operates with flexible scheduling and a hybrid online program.


Certification

Certificate Icon

National Retail Federation Customer Service and Sales Certificate



Requirements

  • Have earned a high school diploma or GED
  • Be 18 or older when the program starts
  • Be currently employed and in good standing at a retail, customer-facing, hospitality, or other similar service role
  • Be authorized to work in the US
  • Be proficient in English

Location

Questions? Reach out!

The Generation team looks forward to hearing from you and sharing how Generation can help you reach your goals.

Call: 904-299-5894

320 East Adams Street
Jacksonville, FL 32202

Where Our Graduates Work

  • Florida Blue Logo
  • Convergys Logo
  • Amazon Logo

What is a Customer Service Supervisor?

Behind every successful business is a leader who coaches their team to be successful. From the department supervisors who schedule shifts and provide feedback to new hires to a shift captain whose teamwork ensures all employees feel connected and appreciated, customer service supervisors lead by example and help people, and businesses, grow.

Skills Earned

Technical Skills


We'll help you learn the technical skills with lots of hands-on, interactive sessions. By the end, you'll know how to:

  • Coach others on the job
  • Assign roles for team members
  • Train others on sales techniques
  • Prevent theft and respond to emergencies
  • Prevent theft and respond to emergencies

Behavior & Mindsets


In every job, there are key skills that will help you be successful. We'll help you learn how to:

  • Make ethical decisions on the job
  • Plan for your future career goals
  • Face challenges
  • Focus on customers
  • Manage your time
  • Work on a team

Leadership Opportunity: Become a Cohort Leader

During the second week of class, all students, mentors and instructors vote to select a Cohort Leader who will foster community among students and work closely with the city’s Alumni Ambassadors. Cohort Leaders represent Generation behaviors, skills, and mindsets. This person exhibits a high-level of professionalism, engagement with instructional content, and a strong interest in building relationships with fellow classmates. The voluntary Cohort Leader position provides a pathway to becoming an Alumni Ambassador. This position also provides visibility to partners and employers, as well, as national recognition, opportunities and involvement with Generation at a local and national level.

What your journey will look like

  • 1

    Step 1

    Complete an application.
  • 2

    Step 2

    Complete Generation's orientation process with Generation staff. Together, we'll make sure you're ready to begin class with the resources you need to succeed.
  • 3

    Step 3

    Begin your training. Complete all assigned homework and come to class each day ready to learn and engage with your cohort and your instructor.
  • 4

    Step 4

    As training progresses, you'll work with the Generation team on mock interviews and perfecting your resume.
  • 5

    Step 5

    Graduate and celebrate your achievement with your friends and family.
  • 6

    Step 6

    Continue to advance your career in the retail or service industry. Share your successes with the Generation team and stay connected to Generation in Jacksonville.

How we prepare you

In a world of employment programs, Generation takes a different approach to help you succeed. Generation instructors and mentors get to know each student and are there with resources, tools, and information if a student encounters a barrier.

Coaching

The instructors and mentors at Generation aren't just teachers, they're coaches who stand by their students through successes and challenges.

Resume Building

The right resume can open the door to new career opportunities. Generation students learn how to create a resume that showcases their skills and experiences.

Interview Rehearsal

By conducting mock interviews, then providing real-time feedback and coaching, the Generation team ensures that all graduates feel confident and prepared to interview.

Ongoing Support

After graduation, mentors and instructors continue to check in with alums, providing support with the job search and advice for continued success.

Ongoing benefits of Generation

A Trusted Network

Continued contact with the alumni network

Events

Events and workshops to help you keep growing

Give Back

Become a mentor to help others

Support

Troubleshoot your job challenges