Get ready to delight customers—and kick start your career.

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The Customer Care program prepares you to work in customer service and guest relations in major stores, international hotel groups, and call centers. These companies quickly promote high achievers who have the drive to be successful.

Program Length

5 Weeks

Part-Time

Start Date

June 25 2019

Ready to get started?

  1. 15 minutes 1

    Apply!

    Apply online for the Customer Care program.
    Apply Now!

  2. 15 minutes 2

    Phone Interview

    Get excited! We'll help you to help you on your journey. Generation will contact you within 1-2 days of receiving your application.

  3. 2 hours 3

    In-Person Interview and Assessment

    You’ll attend a session to learn more about your career goals, current barriers to getting there, and more in-depth program information like requirements, times, and dates of class.

  4. 1-2 hours 4

    Orientation

    Meet the instructor, program coordinator, and mentor. You'll receive the program handbook and fill out enrollment forms. The Generation team will help you understand what will happen over the course of the program and you'll participate in fun icebreakers!

  5. 5

    Class begins!

    Every day, you'll learn new skills to help you advance your career.


Requirements

  • Have earned a high school diploma or GED
  • Be 18 years or older at the start of the program
  • Be authorized to work in the US
  • Pass a background check
  • Be able to lift 40 lbs

Location

Questions? Reach Out!

The Generation team looks forward to hearing from you and sharing how Generation can help you reach your goals.

Call: 904-428-4428

320 East Adams Street
Jacksonville, FL 32202

Where our graduates work

  • Florida Blue Logo
  • Convergys Logo
  • Amazon Logo

What is a Customer Care Agent?

From your favorite coffee shop barista to the boutique employee who helps you find the perfect outfit, customer care workers are all around us, making our experiences with businesses and brands memorable for all the right reasons. As a customer care program graduate, you'll have the communication and teamwork skills you need to land a job you love.

Skills Earned

Technical Skills


We'll help you learn the technical skills with lots of hands-on, interactive sessions. By the end, you'll know:

  • Management of Register and Point-of-Sale Systems
  • Fast Math Skills
  • Memorization Techniques
  • Effective Communication Skills

Behavior & Mindsets


In every job, there are key skills that will help you be successful. We'll help you learn how to:

  • Work on a team
  • Focus on customers
  • Solve problems
  • Manage your time

What your journey will look like

  • 1

    Step 1

    Complete an application.
  • 2

    Step 2

    Complete Generation's orientation process with Generation staff. Together, we'll make sure you're ready to begin class with the resources you need to succeed.
  • 3

    Step 3

    Begin your program. Complete all assigned homework and come to class each day ready to learn and engage with your cohort and your instructor.
  • 4

    Step 4

    As training progresses, you'll work with the Generation team on mock interviews and perfecting your resume.
  • 5

    Step 5

    Graduate and celebrate your achievement with your friends and family. Generation staff will work with you as you apply for jobs and interview with Generation employer partners.
  • 6

    Step 6

    Continue to advance your career. Share your successes with the Generation team and stay connected with Generation.

How we prepare you

In a world of employment programs, Generation takes a different approach to help you succeed. Generation instructors and mentors get to know each student and are there with resources, tools, and information if a student encounters a barrier.

Coaching

The instructors and mentors at Generation aren't just teachers, they're coaches who stand by their students through successes and challenges.

Resume Building

The right resume can open the door to new career opportunities. Generation students learn how to create a resume that showcases their skills and experiences.

Interview Rehearsal

By conducting mock interviews, then providing real-time feedback and coaching, the Generation team ensures that all graduates feel confident and prepared to interview.

Ongoing Support

After graduation, mentors and instructors continue to check in with alums, providing support with the job search and advice for continued success.

Ongoing benefits of Generation

A Trusted Network

Continued contact with the alumni network

Events

Events and workshops to help you keep growing

Give Back

Become a mentor to help others

Support

Troubleshoot your job challenges