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Generation and Goodwill Industries of Greater Detroit have partnered to create a new kind of Customer Care employment program that keeps community at the heart of building technical and soft skills. Designed for those ages 18+, this 5 and a half week program introduces students to the skills and mindsets needed to succeed in a customer service role. No prior experience is required, though some experience is desired by certain employers. All Graduates are guaranteed an interview with a Generation employer partner.
Program Length5.5 Weeks
Monday - Friday 10:00 AM to 3:00 PM
EventsProgram Start Date: Detroit Customer Care
October 28 2019
Questions? Reach Out!
The Generation team looks forward to hearing from you and sharing how Generation can help you reach your goals.
WHAT IS A CUSTOMER CARE WORKER?
From troubleshooting phone calls to helping people get oriented at hotels or retail stores, customer care workers are all around us, making our experiences with businesses and brands memorable for all the right reasons. As a customer care program graduate, you'll have the communication and teamwork skills you need to land a job you love.
We'll help you learn the technical skills with lots of hands-on, interactive sessions. By the end, you'll know:
Behavior & Mindsets
In every job, there are key skills that will help you be successful. We'll help you learn how to:
What your journey will look like
Step 1Complete an application.
Step 2Complete Generation's orientation process with Generation staff. Together, we'll make sure you're ready to begin class with the resources you need to succeed.
Step 3Begin your program. Complete all assigned homework and come to class each day ready to learn and engage with your cohort and your instructor.
Step 4As training progresses, you'll work with the Generation team on mock interviews and perfecting your resume.
Step 5Graduate and celebrate your achievement with your friends and family. Generation staff will work with you as you apply for jobs and interview with Generation employer partners.
Step 6Continue to advance your career. Share your successes with the Generation team and stay connected with Generation.
How we prepare you
In a world of employment programs, Generation takes a different approach to help you succeed. Generation instructors and mentors get to know each student and are there with resources, tools, and information if a student encounters a barrier.
The instructors and mentors at Generation aren't just teachers, they're coaches who stand by their students through successes and challenges.
The right resume can open the door to new career opportunities. Generation students learn how to create a resume that showcases their skills and experiences.
By conducting mock interviews, then providing real-time feedback and coaching, the Generation team ensures that all graduates feel confident and prepared to interview.
After graduation, mentors and instructors continue to check in with alums, providing support with the job search and advice for continued success.
Ongoing benefits of Generation
A Trusted Network
Continued contact with the alumni network
Events and workshops to help you keep growing
Become a mentor to help others
Troubleshoot your job challenges
Generation in the press
To date, the program has hosted 79 youths, with an 80 percent placement rate. Generation estimates that local hotel employers see a $2,800 return on investment for each program graduate they hire.Annie E. Casey Foundation: Changing the Odds, Progress and Promise in Atlanta
Designed for unemployed youth and adults interested in construction careers, the five-week Pre-Apprentice Construction Helper program is free for students will include hands-on training sessions hosted by the Williamson College of the Trades.Delaware Business Now See All Press