Get ready to delight customers—and kick start your career.

Generation and Goodwill Industries of Greater Detroit have partnered to create a new kind of Customer Care employment program that keeps community at the heart of building technical and soft skills. Designed for those ages 18+, this 5 and a half week program introduces students to the skills and mindsets needed to succeed in a customer service role. No prior experience is required, though some experience is desired by certain employers.

At this time, this program is on hold. By choosing “register interest” your name will be placed on a waiting list for future classes and you will be contacted by a staff member when normal operations resume.

Program Length

5.5 Weeks


Monday - Friday 10:00 AM to 3:00 PM

Start Date

March 04 2020
Presented in partnership with Goodwill Detroit Logo

Ready to get started?

  1. 15 minutes 1


    Apply online for the Customer Care program.

    At this time, this program is on hold. By choosing “register interest” your name will be placed on a waiting list for future classes and you will be contacted by a staff member when normal operations resume.
    Register Interest

  2. 15 minutes 2

    Phone Interview

    Get excited! We'll help you on your journey. Generation will contact you within 1-2 days of receiving your application.

  3. 3-4 hours 3

    In-Person Interview

    Our team wants to support you and connect you to resources that will help you focus on learning. We will use this time to learn about your background and needs. We’ll talk about the program requirements, and discuss your interest in customer care work. You will complete a TABE Assessment and your background check will be submitted.

  4. 1-2 hours 4


    Meet the instructor, program coordinator, and mentor. You'll receive the program handbook and fill out enrollment forms. The Generation team will help you understand what will happen over the course of the program.

  5. 5

    Class begins!

    Every day, you'll learn new skills to help you advance your career.


Certificate Icon

National Retail Federation Customer Service and Sales Certificate


  • Have earned a high school diploma or GED
  • Be 18 years or older at the start of the program
  • Be authorized to work in the US
  • Pass a background check
  • Take a drug screen test


Questions? Reach Out!

The Generation team looks forward to hearing from you and sharing how Generation can help you reach your goals.


From troubleshooting phone calls to helping people get oriented at hotels or retail stores, customer care workers are all around us, making our experiences with businesses and brands memorable for all the right reasons. As a customer care program graduate, you'll have the communication and teamwork skills you need to land a job you love.

Skills Earned

Technical Skills

We'll help you learn the technical skills with lots of hands-on, interactive sessions. By the end, you'll know:

  • Cross-selling and up-selling techniques
  • Fast math skills
  • Memorization techniques
  • Desecalation strategies
  • Effective communication skills
  • Multitasking while solving problems

Behavior & Mindsets

In every job, there are key skills that will help you be successful. We'll help you learn how to:

  • Work on a team
  • Focus on customers
  • Solve problems
  • Manage your time

What your journey will look like

  • 1

    Step 1

    Complete an application.
  • 2

    Step 2

    Complete Generation's orientation process with Generation staff. Together, we'll make sure you're ready to begin class with the resources you need to succeed.
  • 3

    Step 3

    Begin your program. Complete all assigned homework and come to class each day ready to learn and engage with your cohort and your instructor.
  • 4

    Step 4

    As training progresses, you'll work with the Generation team on mock interviews and perfecting your resume.
  • 5

    Step 5

    Graduate and celebrate your achievement with your friends and family. Generation staff will work with you as you apply for jobs and interview with Generation employer partners.
  • 6

    Step 6

    Continue to advance your career. Share your successes with the Generation team and stay connected with Generation.

How we prepare you

In a world of employment programs, Generation takes a different approach to help you succeed. Generation instructors and mentors get to know each student and are there with resources, tools, and information if a student encounters a barrier.


The instructors and mentors at Generation aren't just teachers, they're coaches who stand by their students through successes and challenges.

Resume Building

The right resume can open the door to new career opportunities. Generation students learn how to create a resume that showcases their skills and experiences.

Interview Rehearsal

By conducting mock interviews, then providing real-time feedback and coaching, the Generation team ensures that all graduates feel confident and prepared to interview.

Ongoing Support

After graduation, mentors and instructors continue to check in with alums, providing support with the job search and advice for continued success.

Ongoing benefits of Generation

A Trusted Network

Continued contact with the alumni network


Events and workshops to help you keep growing

Give Back

Become a mentor to help others


Troubleshoot your job challenges