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Generation and The Starbucks Foundation have partnered to create a new kind of Customer Care employment program that keeps community at the heart of building technical and soft skills. Designed for young adults ages 16-29, this 6-week customer care program introduces students to the skills and mindsets needed to succeed in a customer service role. No prior experience is needed, and all graduates are guaranteed an interview with Generation’s employer partners.
Questions? Reach Out!
The Generation team looks forward to hearing from you and sharing how Generation can help you reach your goals.
Call: 469-844-1367Bill J. Priest Institute1402 Corinth Street, Dallas, TX 75215
WHAT IS A CUSTOMER CARE WORKER?
From your favorite coffee shop barista to the boutique employee who helps you find the perfect outfit, customer care workers are all around us, making our experiences with businesses and brands memorable for all the right reasons. As a customer care program graduate, you'll have the communication and teamwork skills you need to land a job you love.
We'll help you learn the technical skills with lots of hands-on, interactive sessions. By the end, you'll know:
- Cross-selling and up-selling techniques
- Fast math skills
- Memorization techniques
- Desecalation strategies
- Effective communication skills
Behavior & Mindsets
In every job, there are key skills that will help you be successful. We'll help you learn how to:
- Work on a team
- Focus on customers
- Solve problems
- Manage your time
What your journey will look like
Step 1Complete an application.
Step 2Complete Generation's orientation process with Generation staff. Together, we'll make sure you're ready to begin class with the resources you need to succeed.
Step 3Begin your program. Complete all assigned homework and come to class each day ready to learn and engage with your cohort and your instructor.
Step 4As training progresses, you'll work with the Generation team on mock interviews and perfecting your resume.
Step 5Graduate and celebrate your achievement with your friends and family. Generation staff will work with you as you apply for jobs and interview with Generation employer partners.
Step 6Continue to advance your career. Share your successes with the Generation team and stay connected with Generation.
How we prepare you
In a world of employment programs, Generation takes a different approach to help you succeed. Generation instructors and mentors get to know each student and are there with resources, tools, and information if a student encounters a barrier.
The instructors and mentors at Generation aren't just teachers, they're coaches who stand by their students through successes and challenges.
The right resume can open the door to new career opportunities. Generation students learn how to create a resume that showcases their skills and experiences.
By conducting mock interviews, then providing real-time feedback and coaching, the Generation team ensures that all graduates feel confident and prepared to interview.
After graduation, mentors and instructors continue to check in with alums, providing support with the job search and advice for continued success.
Ongoing benefits of Generation
A Trusted Network
Continued contact with the alumni network
Events and workshops to help you keep growing
Become a mentor to help others
Troubleshoot your job challenges