Generation USA Students use Zoom, Canvas, and Slack to communicate with instructors, staff, classmates, and access instructional materials. You will find links to help you troubleshoot the most common issues with these platforms. In addition, Generation USA Students will have access to the Handshake platform, and you can find resources below if you experience any issues.

If you cannot resolve your technical problem with these platforms, or you require assistance with a Generation-issued laptop or hotspot device, please complete and submit the Student Technical Support Request Form below to receive additional support.

  • Password Reset
    Note: If you sign in to Zoom through a 3rd-party platform such as Facebook, Google, or your organization’s SSO, reset your password from via 3rd-party platform. If you sign in directly to Zoom, click this link.
  • Video Issues
  • Main Support Page

If you are having issues accessing the Handshake Platform, please fill out this form for assistance.

Technical Support Request

If you have been unable to resolve your technical issue, please complete and submit the support request form below.

Please enter a text capable phone number
Is your technical issue keeping you from participating in class (e.g., unable to view the online synchronous training session or login to Slack)?(Required)
Which platform(s) or equipment are you experiencing issues with?(Required)