80%Graduation Rate

At each United States program, dedicated staff members work with students to ensure they reach graduation.

25,250Students Graduated

Across the globe, tens of thousands of students have graduated from Generation programs.

73%High Retention

of Generation USA graduates remain in the same job one year after placement.

Free!No Cost Training

Generation programs are free for students, and many offer paid stipends.

America's North Coast

Cleveland is ready. Perched on the southern shore of Lake Erie, Cleveland initially thrived on manufacturing, iron, and steel. Today, the job landscape has changed and the Cleveland community is working together to provide young adults with workforce training. Together with Youth Opportunities Unlimited (Y.O.U.), Generation began offering a customer care agent program in 2018.

Programs available in Cleveland

Customer Care Agent

Program length: 6 Weeks Part-Time

Learn more

Meet the Cleveland team

Cynthia Tancer headshot

Cynthia Tancer

Partnership Manager-Customer Care

How it works


Fill out your application

Professional mentors will guide you every step of the way. And Generation will give you the practical support you need to succeed.


Attend a program

Our cutting-edge programs help you master technical skills through hands-on practice, using the same technology you’ll find in real workplaces.


Get placed in a job

More than 84% of our graduates find rewarding, full-time work within 90 days of completing our programs. You can do the same.