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Generation’s Customer Care Agent program prepares you to work in customer service and guest relations in major stores, international hotel groups, and call centers. These companies quickly promote high achievers who have the drive to be successful.
“One thing that I can say that has been resounding among every single graduate that we’ve had is the eagerness to do the most excellent job. They’re performing in a way that makes me really proud. I know that I can depend on them and I’m excited to know when the next group is coming.”
Questions? Reach Out!
The Generation team looks forward to hearing from you and sharing how Generation can help you reach your goals.
Call: 980-553-19305301 Wilkinson Blvd.
Charlotte, NC 28208
Generation Customer Care Agent Program
The Customer Care Agent program is helping participants launch new careers with the technical and soft skills they need to succeed on the job. Learn more about Customer Care Agent alumni who are thriving after graduation.
Where our graduates work
WHAT IS A CUSTOMER CARE AGENT?
Have your ever called customer support for help? The customer care agents are the front line for helping customers get their questions answered. As a customer care agent, you'll become a master communicator who can solve problems and save the day, one customer at a time.
We'll help you learn the technical skills with lots of hands-on, interactive sessions. By the end, you'll know:
- Management of register and point-of-sale systems
- Fast math skills
- Memorization techniques
- Effective communication skills
Behavior & Mindsets
In every job, there are key skills that will help you be successful. We'll help you learn how to:
- Work on a team
- Focus on customers
- Solve problems
- Manage your time
What your journey will look like
Step 1Complete an application.
Step 2Complete Generation's orientation process with Generation staff. Together, we'll make sure you're ready to begin class with the resources you need to succeed.
Step 3Begin your program. Complete all assigned homework and come to class each day ready to learn and engage with your cohort and your instructor.
Step 4As training progresses, you'll work with the Generation team on mock interviews and perfecting your resume.
Step 5Graduate and celebrate your achievement with your friends and family. Generation staff will work with you as you apply for jobs and interview with Generation employer partners.
Step 6Continue to advance your career. Share your successes with the Generation team and stay connected with Generation.
How we prepare you
In a world of employment programs, Generation takes a different approach to help you succeed. Generation instructors and mentors get to know each student and are there with resources, tools, and information if a student encounters a barrier.
The instructors and mentors at Generation aren't just teachers, they're coaches who stand by their students through successes and challenges.
The right resume can open the door to new career opportunities. Generation students learn how to create a resume that showcases their skills and experiences.
By conducting mock interviews, then providing real-time feedback and coaching, the Generation team ensures that all graduates feel confident and prepared to interview.
After graduation, mentors and instructors continue to check in with alums, providing support with the job search and advice for continued success.
Ongoing benefits of Generation
A Trusted Network
Continued contact with the alumni network
Events and workshops to help you keep growing
Become a mentor to help others
Troubleshoot your job challenges