Get ready to delight customers—and kick start your career.

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Generation’s Customer Care Agent training program prepares you to work in customer service and guest relations in major stores, international hotel groups, and call centers. These companies quickly promote high achievers who have the drive to be successful.
Presented in partnership with Charlotte Works Logo
“One thing that I can say that has been resounding among every single graduate that we’ve had is the eagerness to do the most excellent job. They’re performing in a way that makes me really proud. I know that I can depend on them and I’m excited to know when the next group is coming.”

Ready to get started?

  1. 15 minutes 1


    Apply online for the Customer Care Agent program. Sign Up

  2. 15 minutes 2

    Phone Interview

    Get excited! We'll help you on your journey. Generation will contact you within 1-2 days of receiving your application.

  3. 30 minutes 3

    In-Person Interview

    Generation wants to support you and connect you to resources that will help you focus on learning. We will use this time to learn about your living situation, background, and child care needs. We'll also go over the program requirements, times, and dates of class.

  4. 1-2 hours 4


    Meet the instructor, program coordinator, and mentor. You'll receive the program handbook and fill out enrollment forms. The Generation team will help you understand what will happen over the course of the program and you'll participate in fun icebreakers!

  5. 5

    Class Begins!

    Every day, you'll learn new skills to help you advance your career.

Program Length

5 Weeks



  • Have earned a high school diploma or GED
  • Be between the ages of 18-29
  • Be authorized to work in the US
  • Pass a background check
  • Pass a drug screening
  • Be able to lift 40 lbs


Questions? Reach Out!

The Generation team looks forward to hearing from you and sharing how Generation can help you reach your goals.

Call: (980) 900-8728

740 W 5th Street
Charlotte NC 28202
Featured Video

Generation Customer Care Agent Program

The Customer Care Agent program is helping participants launch new careers with the technical and soft skills they need to succeed on the job. Learn more about Customer Care Agent alumni who are thriving after graduation.

Where our graduates work

  • Duke Energy Logo
  • Spectrum Logo
  • Novant Health Logo


Have your ever called customer support for help? The customer care agents are the front line for helping customers get their questions answered. As a customer care agent, you'll become a master communicator who can solve problems and save the day, one customer at a time.

Skills Earned

Technical Skills

We'll help you learn the technical skills with lots of hands-on, interactive sessions. By the end, you'll know:

  • Management of register and point-of-sale systems
  • Fast math skills
  • Memorization techniques
  • Effective communication skills

Behavior & Mindsets

In every job, there are key skills that will help you be successful. We'll help you learn how to:

  • Work on a team
  • Focus on customers
  • Solve problems
  • Manage your time

Leadership Opportunity: Become a Cohort Leader

During the second week of class, all students, mentors and instructors vote to select a Cohort Leader who will foster community among students and work closely with the city’s Alumni Ambassadors. Cohort Leaders represent Generation behaviors, skills, and mindsets. This person exhibits a high-level of professionalism, engagement with instructional content, and a strong interest in building relationships with fellow classmates. The voluntary Cohort Leader position provides a pathway to becoming an Alumni Ambassador. This position also provides visibility to partners and employers, as well, as national recognition, opportunities and involvement with Generation at a local and national level.

What your journey will look like

  • 1

    Step 1

    Complete an application.
  • 2

    Step 2

    Complete Generation's orientation process with Generation staff. Together, we'll make sure you're ready to begin class with the resources you need to succeed.
  • 3

    Step 3

    Begin your program. Complete all assigned homework and come to class each day ready to learn and engage with your cohort and your instructor.
  • 4

    Step 4

    As training progresses, you'll work with the Generation team on mock interviews and perfecting your resume.
  • 5

    Step 5

    Graduate and celebrate your achievement with your friends and family. Generation staff will work with you as you apply for jobs and interview with Generation employer partners.
  • 6

    Step 6

    Continue to advance your career. Share your successes with the Generation team and stay connected with Generation.

How we prepare you

In a world of employment programs, Generation takes a different approach to help you succeed. Generation instructors and mentors get to know each student and are there with resources, tools, and information if a student encounters a barrier.


The instructors and mentors at Generation aren't just teachers, they're coaches who stand by their students through successes and challenges.

Resume Building

The right resume can open the door to new career opportunities. Generation students learn how to create a resume that showcases their skills and experiences.

Interview Rehearsal

By conducting mock interviews, then providing real-time feedback and coaching, the Generation team ensures that all graduates feel confident and prepared to interview.

Ongoing Support

After graduation, mentors and instructors continue to check in with alums, providing support with the job search and advice for continued success.

Ongoing benefits of Generation

A Trusted Network

Continued contact with the alumni network


Events and workshops to help you keep growing

Give Back

Become a mentor to help others


Troubleshoot your job challenges