2018 Program Established

Generation is proud to work alongside nonprofits and employer partners in Charlotte.

73% High Retention

of Generation USA graduates remain in the same job one year after placement.

80% Graduation Rate

At each United States program, dedicated staff members work with students to ensure they reach graduation.

Free! No Cost Training

Generation programs are free for students, and many offer paid stipends.

The Queen City

Charlotte's population has been on a meteoric rise, up more than 50% over the past decade. Along with new residents, new jobs have come to the Queen City. But while newcomers thrive, many longtime residents of Mecklenburg County have struggled to find work. In fall 2018, Generation began offering a Customer Care Agent program.

Programs available in Charlotte

Customer Service Supervisor

Program length: 6 Weeks Part-Time

Learn more

Questions? Reach Out!

The Generation team looks forward to hearing from you and sharing how Generation can help you reach your goals.

Call: (980) 900-8728

740 W 5th Street
Charlotte NC 28202

Deborah Muhammad Novant Health

Deborah Muhammad is always looking for employees whose excellent customer service skills can ensure Novant Health patients receive the care they need. Read about her experience as a Generation employer partner who has hired 4 graduates from the Customer Care Agent program.

Read story

Meet the Charlotte team

Christel Peele headshot

Christel Peele

Call Center Program Coordinator & Instructor

How it works


Fill out your application

Professional mentors will guide you every step of the way. And Generation will give you the practical support you need to succeed.


Attend a program

Our cutting-edge programs help you master technical skills through hands-on practice, using the same technology you’ll find in real workplaces.


Get placed in a job

More than 84% of our graduates find rewarding, full-time work within 90 days of completing our programs. You can do the same.