80%Graduation Rate

At each United States program, dedicated staff members work with students to ensure they reach graduation.

25,250Students Graduated

Across the globe, tens of thousands of students have graduated from Generation programs.

73%High Retention

of Generation USA graduates remain in the same job one year after placement.

Free!No Cost Training

Generation programs are free for students, and many offer paid stipends.

The Queen City

Charlotte's population has been on a meteoric rise, up more than 50% over the past decade. Along with new residents, new jobs have come to the Queen City. But while newcomers thrive, many longtime residents of Mecklenburg County have struggled to find work. In fall 2018, Generation began a customer care agent program to serve adults who are seeking careers in the retail and hospitality sectors.

Programs available in Charlotte

Customer Care Agent

Program length: 5 Weeks Part-Time

Learn more

Meet the Charlotte team

Samie Clowney headshot

Samie Clowney

Program Coordinator-Customer Care
Christel Peele headshot

Christel Peele

Instructor-Customer Care
Patrice Bush headshot

Patrice Bush

Mentor-Customer Care Agent

How it works


Fill out your application

Professional mentors will guide you every step of the way. And Generation will give you the practical support you need to succeed.


Attend a program

Our cutting-edge programs help you master technical skills through hands-on practice, using the same technology you’ll find in real workplaces.


Get placed in a job

More than 84% of our graduates find rewarding, full-time work within 90 days of completing our programs. You can do the same.