Learn the skills you need to build a career in casino services.Apply Now!
The casino dealer program trains individuals 18 years and older for high-demand casino professions while providing support services and mentoring. After completing the program, graduates are guaranteed an interview with Generation’s employer partner, the Horseshoe Casino. Graduates also receive a continuing education credit from the Community College of Baltimore County and a Maryland Gaming License, all at no cost.
After graduation, you are guaranteed an interview with
What is a Casino Dealer?
Masters of game rules and customer service, casino dealers run the interactive game tables at casinos for games like Blackjack and Poker. As a casino dealer, you'll have the chance to meet and interact with people from around the world while also applying fast math skills to keep the game, and the fun, going.
We'll help you learn the technical skills with lots of hands-on, interactive sessions. By the end, you'll know:
- Rules of Blackjack and carnival games
- Game protection
- Overview of cheques
- Buying into a game
- Dealing cards
- Interpreting and responding to hand signals
- Suggesting and upselling
- Responding to guest ties or losses
- Paying out guest wins
Behavior & Mindsets
In every job, there are key skills that will help you be successful. We'll help you learn how to:
- Focus on customer needs
- Solve problems
- Adapt to new challenges
- Communicate effectively
- Set and reach goals
What your journey will look like
Step 1Complete an application.
Step 2Complete Generation's orientation process with Generation staff. Together, we'll make sure you're ready to begin class with the resources you need to succeed.
Step 3Begin your training. Complete all assigned homework and come to class each day ready to learn and engage with your cohort and your instructor.
Step 4As training progresses, you'll work with the Generation team on mock interviews and perfecting your resume.
Step 5Graduate and celebrate your achievement with your friends and family.
Step 6Continue to advance your career in the retail or service industry. Share your successes with the Generation team and stay connected with Generation.
How we prepare you
In a world of job training programs, Generation takes a different approach to help you succeed. Generation instructors and mentors get to know each student and are there with resources, tools, and information if a student encounters a barrier.
The instructors and mentors at Generation aren't just teachers, they're coaches who stand by their students through successes and challenges.
The right resume can open the door to new career opportunities. Generation students learn how to create a resume that showcases their skills and experiences.
By conducting mock interviews, then providing real-time feedback and coaching, the Generation team ensures that all graduates feel confident and prepared to interview.
After graduation, mentors and instructors continue to check in with alums, providing support with the job search and advice for continued success.
Ongoing benefits of Generation
A Trusted Network
Continued contact with the Generation graduate network
Events and workshops to help you keep growing
Become a mentor to help others
Troubleshoot your job challenges
Questions? Reach Out!
The Generation team looks forward to hearing from you and sharing how Generation can help you reach your goals.