Learn the skills you need to build a career in casino services.

Apply Now!

The casino dealer program trains individuals 18 years and older for high-demand casino professions while providing support services and mentoring. After completing the program, graduates are guaranteed an interview with Generation’s employer partner, the Horseshoe Casino. Graduates also receive a continuing education credit from the Community College of Baltimore County and a Maryland Gaming License, all at no cost.

Presented in partnership with

Ready to get started?

  1. 15 minutes 1

    Apply!

    Apply online for the Baltimore casino dealer program. Apply Now!

  2. 15 minutes 2

    Phone Interview

    Get excited! We'll help you on your journey. Generation will contact you within 1-2 days of receiving your application.

  3. 30 minutes 3

    In-Person Interview

    Generation wants to support you and connect you to resources that will help you focus on learning. We will use this time to learn about your living situation, background, and child care needs. We'll also go over the program requirements, times, and dates of class.

  4. 1-2 hours 4

    Orientation

    Meet the instructor and program manager. You'll receive the program handbook and fill out more forms, such as a media release. This is a time where the Generation team reviews what will happen over the course of the program and you'll participate in fun icebreakers!

  5. 5

    Class begins!

    Every day, you'll learn new skills to help you advance your career.

Program Length

5 Weeks

Full-Time


Certification

Maryland Gaming License


College Credit from Community College of Baltimore County (CCBC)



Requirements

  • Have earned a high school diploma or GED
  • Be at least 18 years old
  • Be able to work in the U.S.
  • Pass a federal and criminal background check
  • Pass a drug screening
  • Be proficient in English
  • Be able to sit, stand or walk for long periods of time (~4 hours)
  • Be able to to lift up to 50 lbs

Location

After graduation, you are guaranteed an interview with

  • Horseshoe Casino Baltimore Logo

What is a Casino Dealer?

Masters of game rules and customer service, casino dealers run the interactive game tables at casinos for games like Blackjack and Poker. As a casino dealer, you'll have the chance to meet and interact with people from around the world while also applying fast math skills to keep the game, and the fun, going.

Skills Earned

Technical Skills


We'll help you learn the technical skills with lots of hands-on, interactive sessions. By the end, you'll know:

  • Rules of Blackjack and carnival games
  • Game protection
  • Overview of cheques
  • Buying into a game
  • Dealing cards
  • Interpreting and responding to hand signals
  • Suggesting and upselling
  • Responding to guest ties or losses
  • Paying out guest wins

Behavior & Mindsets


In every job, there are key skills that will help you be successful. We'll help you learn how to:

  • Focus on customer needs
  • Solve problems
  • Adapt to new challenges
  • Communicate effectively
  • Set and reach goals

What your journey will look like

  • 1

    Step 1

    Complete an application.
  • 2

    Step 2

    Complete Generation's orientation process with Generation staff. Together, we'll make sure you're ready to begin class with the resources you need to succeed.
  • 3

    Step 3

    Begin your training. Complete all assigned homework and come to class each day ready to learn and engage with your cohort and your instructor.
  • 4

    Step 4

    As training progresses, you'll work with the Generation team on mock interviews and perfecting your resume.
  • 5

    Step 5

    Graduate and celebrate your achievement with your friends and family.
  • 6

    Step 6

    Continue to advance your career in the retail or service industry. Share your successes with the Generation team and stay connected with Generation.

How we prepare you

In a world of job training programs, Generation takes a different approach to help you succeed. Generation instructors and mentors get to know each student and are there with resources, tools, and information if a student encounters a barrier.

Coaching

The instructors and mentors at Generation aren't just teachers, they're coaches who stand by their students through successes and challenges.

Resume Building

The right resume can open the door to new career opportunities. Generation students learn how to create a resume that showcases their skills and experiences.

Interview Rehearsal

By conducting mock interviews, then providing real-time feedback and coaching, the Generation team ensures that all graduates feel confident and prepared to interview.

Ongoing Support

After graduation, mentors and instructors continue to check in with alums, providing support with the job search and advice for continued success.

Ongoing benefits of Generation

A Trusted Network

Continued contact with the Generation graduate network

Events

Events and workshops to help you keep growing

Give Back

Become a mentor to help others

Support

Troubleshoot your job challenges

Questions? Reach Out!

The Generation team looks forward to hearing from you and sharing how Generation can help you reach your goals.

1301 Warner Street
Baltimore, MD
21230