Get ready to delight customers—and kick start your career.

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Generation’s hospitality worker program trains you to work in customer and guest relations at international hotel groups around Metro Atlanta. These companies quickly promote high achievers who have the drive to be successful.

Ready to get started?

  1. 15 minutes 1


    Apply online for the Atlanta hospitality worker program. Apply Now!

  2. 15 minutes 2

    Phone Interview

    Get excited! Generation will contact you within 1-2 days of receiving your application.

  3. 30 minutes 3

    In-Person Interview

    Generation wants to support you and connect you to resources that will help you focus on learning. We will use this time to learn about your living situation, background, and child care needs. We'll also go over the program requirements, times, and dates of class.

  4. 1-2 hours 4


    Meet the instructor, program coordinator, and mentor. Get program handbook and fill out more forms, media release. You will participate in fun icebreakers and leave orientation understanding what will happen over the course of the program!

  5. 5

    Class begins!

    Every day, you'll learn new skills to help you advance your career.

Program Length

5 Weeks



American Hospitality and Lodging Educational Institute Customer Service Certification


  • Have earned a high school diploma or GED
  • Be between 18-29 years old
  • Be authorized to work in the US
  • Pass a background check
  • Pass a drug screening


Where our graduates work

  • Marriott Logo
  • IHG Logo
  • Hotel Indigo Logo

What is a Hospitality Worker?

The friendly face who greets you at the hotel front desk? That employee is a hospitality worker. These professionals are skilled communicators who can make any guest feel like a VIP. Hospitality workers are often employed in roles where they work directly with guests, helping them with reservations and rooms. They can also help guests as a concierge, who may recommend restaurants, attractions, and help with transportation needs. Some hospitality workers also staff hotel stores, restaurants, and spas.

Skills Earned

Technical Skills

We'll help you learn the technical skills with lots of hands-on, interactive sessions. By the end, you'll know:

  • Management of register and point-of-sale systems
  • Fast math skills
  • Memorization techniques
  • Effective communication skills

Behavior & Mindsets

In every job, there are key skills that will help you be successful. We'll help you learn how to:

  • Work on a team
  • Focus on customers
  • Tackle any problem
  • Manage your time

What your journey will look like

  • 1

    Step 1

    Complete an application.
  • 2

    Step 2

    Complete Generation's orientation process with Generation staff. Together, we'll make sure you're ready to begin class with the resources you need to succeed.
  • 3

    Step 3

    Begin your training. Complete all assigned homework and come to class each day ready to learn and engage with your cohort and your instructor.
  • 4

    Step 4

    As training progresses, you'll work with the Generation team on mock interviews and perfecting your resume.
  • 5

    Step 5

    Graduate and celebrate your achievement with your friends and family.
  • 6

    Step 6

    Continue to advance your career in the retail or service industry. Share your successes with the Generation team and stay connected with Generation.

How we prepare you

In a world of job training programs, Generation takes a different approach to help you succeed. Generation instructors and mentors get to know each student and are there with resources, tools, and information if a student encounters a barrier.


The instructors and mentors at Generation aren't just teachers, they're coaches who stand by their students through successes and challenges.

Resume Building

The right resume can open the door to new career opportunities. Generation students learn how to create a resume that showcases their skills and experiences.

Interview Rehearsal

By conducting mock interviews, then providing real-time feedback and coaching, the Generation team ensures that all graduates feel confident and prepared to interview.

Ongoing Support

After graduation, mentors and instructors continue to check in with alums, providing support with the job search and advice for continued success.

Ongoing benefits of Generation

A Trusted Network

Continued contact with the Generation graduate network


Events and workshops to help you keep growing

Give Back

Become a mentor to help others


Troubleshoot your job challenges

Questions? Reach Out!

The Generation team looks forward to hearing from you and sharing how Generation can help you reach your goals.

3707 Main Street
College Park, GA 30337